Shayla Gunning

Shayla is a very motivational person, who is highly adaptable in any situation. She graduated in 2012 with an associate degree in Criminal Justice, and strives to continue her education in Human Services/Customer Services. Shayla has a passion for working with youth and the elder in her community and has worked with youth in different settings and hopes to continue progressing her journey in the future.

Shayla has worked many customer services jobs for the past 15 years and enjoys the process and benefits that come along with customer satisfaction. Shayla is a very determined individual and willing to get any job done in the correct and timely manner. She is dedicated and committed to any task/ job assigned to her.

Admin Tech (Inmate Records) - El Paso County Sheriff Department - 27 E. Vermijo Ave Colorado Springs, CO 80903

(2023-06)

• Updating inmate files w/ court correspondence
• Filing
• Answering inbound calls
• Checking reports

Billing Coordinator - The Resource Exchange - 6385 Corporate Dr. STE. 100 Colorado Springs, CO 80919

(2021-11 - 2026-06)

• Checks and balance of service usage
• Billing for services

Education Administrative Assistant - Griffith Centers for Children- Chins Up - 17 N. Farragut Ave. Colorado Springs, CO 80909

(2020-10 - 2021-08)

• Answering inbound phone calls
• Making outbound phone calls
• Assisting Principal with daily task
• Creating/Auditing Client files
• Attendance/grades/credit tracking
• Credit Card Reconciliation
• Updating database
• Scheduling IEP meetings with districts/ Tracking IEP Compliance

Crisis Intervention Counselor - Crossroads Turning Point - 1026 Maxwell St Colorado Springs, CO 80906

(2020-09 - 2021-05)

• Answering inbound phone calls pertaining to detox referrals
• Completing Client daily paperwork
• Conducting intakes
• Working closely with Hospitals
• Assisting with withdraw management

Case Aide - Special Kids Special Families - 424 W. Pikes Peak Ave Colorado Springs, CO 80905

(2017-03 - 2020-08)

• Answering inbound phone calls

Residential Counselor - Rocky Mountain Kids - 2110 E. La Salle St. Ste #201 Colorado Springs, CO 80909

(2016-01 - 2017-03)

• Working in a house setting with at risk teenage boys
• Teaching life skills
• Maintaining a safe and livable environment
• Transporting resident to and from appointments

Customer Care Representative - The WireNut - 6395 E. Platte Ave, Colorado Springs, CO 80915

(2015-10 - 2015-03)

• Receiving inbound calls and making outbound calls for service
• Filing job information
• Dispatching techs to job sites
• Answering customer comments, questions, or concerns

Sales Associate - Fedex Office - 10770 Westview Parkway, San Diego, CA 92126

(2014-11 - 2015-10)

• Attending to the Self Service department
• Packing and Shipping
• Retail
• Machine operations

Residential Counselor - Arc of San Diego - 3030 Market St, San Diego, CA 92102

(2014-11 - 2015-10)

• Working in a house setting with disabled adults
• Teaching life skills to the best of their abilities
• Maintaining a safe and livable environment
• Getting each resident to and from appointments

Enforcement Case Manager - Young Williams - 30 E. Pikes Peak Ave Colorado Springs, CO 80903

(2014-02 - 2014-08)

• Outbound calls to collect debt
• Daily appointments with clients
• Processing and creating court documents

Residential Counselor - Southern Peaks Regional Treatment Center - 700 Four Mile Parkway, Canon City, CO 81212

(2013-02 - 2014-02)

• Working in a unit of 8 high risk youth
• Teaching life skills
• Maintaining a safe and livable environment
• Conducting therapy groups

Cashier/ Sales Associate - Post Exchange (AAFES) - 6110 Martinez St, Fort Carson, CO 80913

(2010-10 - 2012-09)

• Problem resolution
• Responsible for closing paperwork
• Reconciling money drawers
• Providing excellent customer service
• Selling/ up selling items
• Maintaining a clean work environment
• Stocking

Foreman - Burger King (AAFES) - 5115 Chiles Ave, Fort Carson, CO 80913

(2008-08 - 2010-10)

• Managed a team
• Ensured task were being completed in a timely and quality manner
• Counted down the drawers
• Completed nightly/ opening paperwork
• Servsafe certified

Associates of Applied Science - Criminal Justice - Everest College (2012-01)

CAC 1 - Seven Cedars