Case Manager - Eleventh Judicial Circuit
(2023-07 - 2025-08)
- Managed a high-volume probate docket for judicial division, ensuring cases progressed efficiently from filing through final discharge
- Prepared detailed case summaries and proposed orders for General Magistrates and Circuit Judges ahead of hearings
- Reviewed probate filings (formal administration, summary administration, guardianship reports)
- Maintained strict deadline tracking and ensured timely case movement within court standards
Senior Associate – Operations & Collateral - Mr. Cooper/Nationstar
(2016-04 - 2022-11)
- Managed daily reporting and tracking for high-priority accounts using advanced Excel spreadsheets
- Researched account discrepancies and "exceptions" to find missing information and update records accurately
- Mastered multiple internal database programs (Rekon, PaperVision) to research and retrieve vital information quickly
Paralegal - Paige Law Group, P.A.
(2009-06 - 2015-07)
Supported attorneys in high-volume mortgage foreclosure litigation from pre-foreclosure through resolution
Sales Associate - Nordstrom
(2006-11 - 2007-07)
- Greet and assisted customers in a professional manner
- Help customers find merchandise, sizes, and product recommendations
- Operate cash registers and process purchases, returns, and exchanges
- Maintain store appearance by organizing displays, folding merchandise, and restocking inventory
- Meet sales goals and promote store credit cards, rewards programs, and special promotions
- Handle customer questions and resolve concerns professionally
- Support fitting room and recovery duties as needed
- Work collaboratively with team members and management
Sales Associate - Macy's
(2002-06 - 2004-07)
- Greet and assist customers in a friendly and professional manner
- Help customers find merchandise, sizes, and product recommendations
- Operate cash registers and process purchases, returns, and exchanges
- Maintain store appearance by organizing displays, folding merchandise, and restocking inventory
- Meet sales goals and promote store credit cards, rewards programs, and special promotions
- Handle customer questions and resolve concerns professionally
- Support fitting room and recovery duties as needed
- Work collaboratively with team members and management
