Case Manager at Eleventh Judicial Circuit (2023-07 – 2025-08)
- Acted as the primary point of contact for the public, answering inquiries and navigating complex procedural questions with a helpful, service-oriented approach.
- Managed a high-volume "docket" (workload), ensuring all files moved efficiently through the system without delays.
- Audited detailed reports and filings to ensure 100% compliance with strict state regulations and standards.
- Utilized advanced digital management systems (Odyssey, Court Map) to track real-time updates and scheduling.
Senior Associate – Operations & Collateral at Mr. Cooper/Nationstar (2016-04 – 2022-11)
- Managed daily reporting and tracking for high-priority accounts using advanced Excel spreadsheets.
- Researched account discrepancies and "exceptions" to find missing information and update records accurately.
- Coordinated with third-party companies and banks via email and phone to resolve pending tasks and update account statuses.
- Mastered multiple internal database programs (Rekon, PaperVision) to research and retrieve vital information quickly.
Operations Specialist / Paralegal at Paige Law Group, P.A. (2009-06 – 2015-07)
- Managed regular updates for clients, ensuring they felt supported and informed throughout a long-term process.
- Supported a team of professionals by managing calendars, scheduling meetings, and coordinating high-priority document filings.
- Tallied outstanding fees and managed delinquent account records, ensuring financial accuracy for the firm.
- Transitioned physical files to digital databases (ACT Database) and maintained organized filing systems.
Sales Associate at Nordstrom (2007-11 – 2026-07)
- Greet and assist customers in a friendly and professional manner
- Help customers find merchandise, sizes, and product recommendations
- Operate cash registers and process purchases, returns, and exchanges
- Maintain store appearance by organizing displays, folding merchandise, and restocking inventory
- Meet sales goals and promote store credit cards, rewards programs, and special promotions
- Handle customer questions and resolve concerns professionally
- Support fitting room and recovery duties as needed
- Work collaboratively with team members and management
Sales Associate at Macy's (2002-06 – 2004-07)
- Greet and assist customers in a friendly and professional manner
- Help customers find merchandise, sizes, and product recommendations
- Operate cash registers and process purchases, returns, and exchanges
- Maintain store appearance by organizing displays, folding merchandise, and restocking inventory
- Meet sales goals and promote store credit cards, rewards programs, and special promotions
- Handle customer questions and resolve concerns professionally
- Support fitting room and recovery duties as needed
- Work collaboratively with team members and management
