Customer care specialist - Academy Sports & Outdoors - Remote
(2024-06 - 2025-08)
- Answer incoming customer contacts (calls, chats, emails) in a professional manner
- Respond to customer inquiries through multiple channels, as needed
- Research and troubleshoot problems and provide resolutions by using available resources
- Provide customers with product and service information
- Identify and escalate priority issues
- Follow-up with customers, when necessary
- Document customer contacts, as required
- Develop a thorough understanding of Academy policies, procedures, and safety rules
- Duties may change; team member may be required to perform other duties as assigned
- Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
Senior Banker - Bank of America
(2020-12 - 2024-05)
Helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Deep relationship with the client through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Proactively connecting with clients through outbound calls and conducting consistent follow-up routines.
- Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
- Assists, educates, and trains clients on conducting simple transactions through self-service technologies
- Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
- Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
- Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements
Ambassador - Capital One Bank
(2017-04 - 2020-12)
Friendly and engaging and can connect with customers. A people person-whether you're helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
- Reduce customer financial anxiety by helping to determine both personal and business financial needs. Pull experts that can help guide customers to their financial destination.
- Aware of the importance of being compliant when working at a bank. Ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
- Support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
- Digitally savvy. Showcase what's possible in physical space and how to easily navigate mobile and online experience, using the branch's laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
- Work with an energized team of banking professionals and help inspire your teammates as they inspire you.
- Research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
