Shayna Muffoletto

I'm an organized, dedicated employee. I put my all into whatever work I am doing! I'm always willing to learn, open to change, and put others needs before my own. I'm looking for a place that I can not only work, but enjoy to be a part of. I have great knowledge, and extensive training in multiple areas that have helped me in plenty parts of my life. I would love to find somewhere that I can grow, learn, achieve any/all advances- and can call a forever company!

Willing to relocate: Anywhere

Optician - Louisiana Eye and Laser Center - New Iberia, LA

(2024-09)

• measurements for patients, manually and electronically
• Pulled, verified, and filed insurances for patients
• Style frames and fit for recommended needs and wants
• Always able to meet and exceed KPI’s and considered one of the most dedicated in the field.
• Medical billing and coding

Customer Service Representative - CompHealth - Remote

(2023-07 - 2024-09)

Customer service representative. Data entry, chat services, email reply service, high call volume, patience, clarity, active listening and empathy, problem-solving/one call resolutions, documentation, researching, team chat, multiple lines of communication open at once, great multitasking- excellent at meeting/exceeding goals. Aimed to help customers with refilling prescriptions, benefit information, claims, medical billing, insurance verification, answer any questions or concerns and provide them with positive, empathic tone.

Optical Lead - Target Optical-Baton Rouge - LA

(2017-12 - 2023-04)

Lead Optician. In this role I gained data entry, customer service, and problem-solving experience, amongst other helpful skills. I was in charge of entering data to the computer system, inspecting orders to verify correct information, helping patients with decisions/issues, medical billing and insurance verification. I'm used to fast and slow-paced work, constantly learning new information, and am very tech savvy.

Patient Service Representative - Humana - Remote

(2020-01 - 2022-11)

Worked here while furloughed for covid. Data entry, chat services, email reply service, high call volume, patience, clarity, active listening and empathy, problem-solving/one call resolutions, documentation, researching, team chat, multiple lines of communication open at once, great multitasking- excellent at meeting/exceeding goals.

High school diploma - Hanson Memorial High school (2009-08 - 2014-05)