Shden Tseggai

I am seeking a full-time position where I can utilize my multiple years of experience in client success, administration, and customer service. I aspire to be in role that I can use my attainted skills as well as continue to learn while also enhancing myself professionally.

Fuel Sales Coordinator/ Fuel Operations Coordinator at OTR Solutions (2021-06 – 2026-06)

• Owned end-to-end relationship management for a book of 50–100 accounts, ensuring high satisfaction and seamless service delivery.
• Acted as a strategic partner to clients, understanding their operational needs and aligning solutions to drive measurable outcomes.
• Coordinated cross-functionally with operations and billing teams to resolve escalations and improve the client experience.
• Monitored account health and proactively engaged at-risk clients to improve retention and reduce churn.
• Maintained detailed client records and activity logs in CRM systems, supporting accurate reporting and account visibility.

Equipment Manager at Kennesaw State University Athletic Department (2016-01 – 2018-07)

• Keep stock of inventory of athletic equipment for every Kennesaw State University and order as necessary.
• Responsible for ensuring all athletic department vehicles are properly maintained.
• Efficiently resolve equipment issues as teams presented them.

Fulfillment Team Member at Sock Fancy (2015-11 – 2020-04)

• Efficiently process & fulfill domestic and international orders to be shipped in a timely manner.
• Ensure quality maintenance of warehouse by performing tasks such as stocking and cleaning.
• Effectively receiving, handling, and organizing shipments including large amounts of inventory at a time.

Bachelor's of Science in Integrative Studies – Kennesaw State University (2015-08 – 2020-07)