Sheca Rivera

Customer service and administrative professional with more than 10 years of experience supporting clients, resolving complex concerns, maintaining accurate records, and coordinating daily operations. Experienced in payment processing, scheduling, vendor communication, reporting, and team leadership. Calm, organized, and effective in busy office environments with a strong record of following issues through to resolution.

Community Manager at Bell Partners (2021-06 – 2026-06)

• Managed daily office operations and served as a primary point of contact for customers, vendors, and team members.
• Resolved customer concerns, coordinated service requests, and followed up to ensure timely, clear communication.
• Processed payments, reviewed account information, maintained accurate records, prepared reports, and tracked deadlines.
• Coordinated schedules and vendor services while guiding staff through competing priorities in a fast-paced setting.

Property Management Specialist at Sarge Property Management (2015-01 – 2021-05)

• Handled high-volume customer inquiries, maintained resident files, prepared correspondence and reports, and supported billing and collections.
• Scheduled vendors and service appointments, tracked open requests, and followed up on completion.
• Supported LIHTC and HUD Section 8 compliance, including applicant/resident documentation, initial certifications, annual and interim recertifications, and income and asset verification.
• Annualized household income and reviewed paystubs, employment verifications, benefit documentation, bank/asset information, and supporting eligibility records.
• Coordinated voucher documentation through Bob.ai, including RFTA/HAP-related paperwork and communication with housing authority representatives and caseworkers.
• Maintained affordable-housing files, tracked recertification deadlines and missing documents, and assisted with file audits and MOR/compliance preparation.

High School Diploma