Front Desk Associate - Seattle Gospel Mission - Seattle, WA
(2024-04 - 2024-07)
- Help maintain a positive, pleasant, and Christian atmosphere while participating in its grace-based ministry.
- Oversee safety and cleanliness of facility on shift, including bed checks and floor checks.
- Uphold the guidelines of the Mission, confronting guests and leading them to self-evaluations when necessary.
- Daily compiles a thorough record of the events on your shift in staff log.
- Daily communication with other staff via email.
- Take calls for people looking to get into one of our programs; provide resources when necessary.
- Complete data entry and documents assigned by your supervisor.
- Help coordinate support groups and/or classes.
- Assist with holiday event preparation and coordination.
- Perform janitorial and maintenance duties as needed.
- Keep all restrooms stocked with supplies.
- Perform Urine Analyses and Breathalyzers when needed.
- Medication observation.
- Keep donations organized and put away.
- Monitor incoming people, assisting and directing visitors and guests.
- Manage office telephones, recording and organizing messages.
- Assist with administrative tasks.
- Make keys for the rooms as needed.
- Attend and participate in all Mission, Division and Department meetings and training, as required.
- Any other job-related duties as assigned by supervisor.
Front Desk Associate - Desert Sands - Albuquerque, NM
(2021-10 - 2023-12)
- Managed reservations via phone, email, and in-person, ensuring timely confirmations and smooth guest experiences.
- Greeted and assisted guests with check-in and check-out, addressing inquiries and concerns promptly.
- Processed payments accurately, handling cash, checks, and credit cards with attention to detail.
- Resolved guest complaints courteously, contributing to improved guest satisfaction.
- Maintained precise records of guest information and transactions for future reference.
- Utilized multi-line phone systems to handle high call volumes and direct calls efficiently.
Night Auditor / Front Desk Clerk - Econo Lodge - Albuquerque, NM
(2021-10 - 2023-12)
- Managed the front desk during overnight shifts, delivering exceptional customer service to all guests.
- Resolved guest inquiries and complaints promptly, ensuring high levels of guest satisfaction.
- Collaborated with multiple departments to maintain smooth hotel operations during night shifts.
- Prepared detailed daily revenue and occupancy reports, identifying and addressing discrepancies.
- Implemented new procedures for late check-ins and check-outs to streamline operations.
- Trained and mentored new staff on night audit procedures and hotel policies.
- Maintained accurate financial records in compliance with accounting standards.
- Monitored security cameras to ensure guest and staff safety throughout the property.
- Utilized multi-line phone systems to manage guest communications and coordinate with staff.
Home Health Care Aide - Simplicity Home Care - Albuquerque, NM
(2018-01 - 2020-06)
- Activities of Daily Living (ADLs): Assist patients with bathing, dressing, grooming, toileting, and feeding to ensure personal hygiene and dignity.
- Health Monitoring: Check patient vital signs (e.g., blood pressure, pulse, temperature) and immediately report any changes in physical or mental condition to supervising nurses.
- Medication Administration: Organize and administer prescribed medications, ensuring accurate dosages and treatment plan adherence.
- Mobility Support: Facilitate safe transfers, ambulation, and prescribed physical therapy exercises using equipment such as transfer belts, walkers, or wheelchairs.
- Household Management: Perform light housekeeping (e.g., laundry, dishwashing, dusting) and prepare nutritious meals tailored to individual dietary restrictions.
- Companionship & Logistics: Provide emotional support, accompany clients to medical appointments, and run necessary errands.
- Documentation: Maintain accurate clinical records and chart care interventions according to HIPAA guidelines.
Direct Support Professional - Arca - Albuquerque, NM
(2016-07 - 2018-07)
- Daily Living Assistance: Helping clients with essential personal care routines, including bathing, dressing, grooming, and mobility transfers
- Documentation & Advocacy: Keeping detailed, accurate records of client behaviors, progress, and daily activities while fiercely advocating for their rights and personal choices
- Community Integration: Transporting and accompanying clients to medical appointments, social gatherings, and employment or recreational activities
Customer Service Representative / Call Center - Convergys Inbound Call Center
(2016-02 - 2017-07)
- Answered incoming calls professionally, addressing complaints and providing accurate information.
- Guided customers through troubleshooting steps to resolve issues efficiently.
- Logged all customer interactions and actions taken in a CRM database.
- Persuaded customers to purchase or upgrade products and services.
- Maintained high performance in metrics such as Average Handle Time, Customer Satisfaction, and First Call Resolution.
- De-escalated situations with irate customers and referred complex issues to management.
- Attended training sessions to stay updated on company policies and product changes.
