FBB & Enterprise Delivery & Assurance - Ooredoo Maldives - Maldives
(2017-09)
- Led FTTH, FBB, and Wi-Fi planning and deployment across Maldives, completing 2,000+ installations and enhancing customer satisfaction ratings.
- Managed procurement and material delivery strategies to meet project objectives, reducing lead times by 25%.
- Optimized service provisioning and customer satisfaction through detailed KPI monitoring, achieving a 15% reduction in service activation times.
- Spearheaded Smart Island and Smart Resort initiatives, resulting in 10 successful smart infrastructure projects.
- Supported new product initiatives to boost broadband services over the FBB platform, leading to a 20% increase in subscription rates.
Small Cell & Wi-Fi Lead (Sr. Manager) - Reliance Jio Info COMM Ltd. - Delhi NCR
(2016-09 - 2017-09)
- Planned and deployed 500+ Wi-Fi networks and small cells across Delhi NCR.
- Developed OSS/BSS tools for smooth Wi-Fi network operations, reducing operational errors by 30%.
- Led end-to-end project management for Wi-Fi access networks, achieving a 10% increase in network reliability.
- Handled IBS planning and indoor link budgets, resulting in 15 optimized network solutions.
B2B, B2C, Fiber & CPE Access Planning - Bharti-Airtel Limited
(2010-10 - 2016-09)
- Standardized practices across circles for consistent service deployment, improving deployment consistency by 20%.
- Conducted vendor evaluations and prepared RFPs for new service deployments, leading to 10 new contracts with cost savings of 12%.
- Modeled and designed access networks to meet future bandwidth demands, resulting in a 25% increase in network capacity.
- Managed incremental CapEx planning and site rollout decisions based on ROI analysis, reducing costs by 15%.
Managing ISP & Transmission Networks - Alcatel-Lucent Network Managed Services
(2009-08 - 2010-10)
- Led a team of 10 DSL officers for IPTV installation and fault resolution, achieving 95% customer satisfaction.
- Maintained IPTV NMS and monitored live TV, TSTV, and VOD viewers, improving monitoring efficiency by 20%.
- Conducted field tests for DSLAM, modems, and other CPE devices, reducing device faults by 10%.
Network Engineer - Bharti-Airtel Limited
(2002-01 - 2009-07)
- Managed copper termination, jointing, and trenching inspections, reducing installation errors by 15%.
- Delivered DSL installation, maintenance, and fault repairs for 1,000+ customers.
- Conducted fiber splicing, testing, and commissioning, improving network reliability by 10%.
Shift In-Charge - Havells India Limited
(2000-07 - 2002-01)
- Tested and verified 1,000+ electronic watt-hour meters.
- Provided worker training and maintained ISO 9001-2000 records, improving compliance scores by 20%.