Front Desk Coordinator at The Empathic Wellness Center (2026-02 – Present)
- Collaborated with a Nurse Practitioner and Medical Laboratory Technician to coordinate patient scheduling, patient flow, insurance verification, EHR documentation, referrals, and daily clinical operations.
- Scheduled approximately 20 patient appointments daily and coordinated follow-up care while maintaining accurate patient records in eClinicalWorks and EHR systems.
- Assisted approximately 25 patients with referrals and follow-up appointments to support continuity of care.
- Verified patient demographic, insurance, and registration information to support accurate patient intake, billing, and regulatory compliance.
- Reviewed, updated, and maintained accurate patient records in eClinicalWorks and EHR systems while ensuring HIPAA compliance and documentation integrity.
- Assisted with medical record documentation, patient registration activities, referral coordination, and front-office operations while supporting efficient clinical workflow.
Laboratory Support / Specimen Collection Specialist at NYS Diagnostics & Supply LLC (2026-02 – Present)
- Supported DNA testing intake and specimen collection workflows by verifying patient identification, maintaining accurate documentation, and preparing specimens for laboratory processing.
- Performed DOT and non-DOT drug testing while maintaining chain-of-custody compliance, specimen integrity, and accurate documentation.
- Verified patient identity before specimen collection while ensuring HIPAA compliance and accurate patient records.
- Performed venipuncture and specimen collection in accordance with patient identification, infection control, and safety protocols.
- Educated approximately 20 patients weekly on DNA and drug testing procedures, ensuring accurate completion of consent forms and chain-of-custody documentation.
- Prepared, labeled, packaged, and shipped laboratory specimens according to established laboratory procedures to ensure timely and accurate testing.
Executive Assistant at Warrior's Recruiting (2023-09 – 2025-03)
- Managed high-volume confidential records while ensuring data accuracy, completeness, and regulatory compliance.
- Coordinated multiple priorities, schedules, and time-sensitive requests in a fast-paced environment.
- Collaborated across departments to ensure timely completion of administrative processes.
Operational Coordinator at Bowhead Integrated Support Services (2022-10 – 2023-08)
- Reviewed and verified high-volume documentation for accuracy and regulatory compliance before final processing.
- Maintained detailed electronic records while identifying and correcting documentation discrepancies.
- Prioritized multiple deadlines while maintaining a high level of accuracy.
- Reviewed and verified high-volume documentation for completeness, accuracy, and compliance before final processing.
HR Administrative Specialist at St. Mary's County Health Department (2020-12 – 2021-06)
- Coordinated high-volume patient and personnel records across internal public health tracking networks, emphasizing data accuracy and error prevention.
- Verified demographic, intake, and compliance documentation for completeness before processing, ensuring alignment with state public health mandates.
- Managed confidential medical information and strictly enforced HIPAA regulations to secure sensitive public health and agency records.
Project Administrative Assistant at Walsh Construction (2019-05 – 2020-03)
- Coordinated high-volume documentation and maintained accurate electronic records.
- Maintained organized filing systems for rapid document retrieval.
Secretary II at Defense Nuclear Facilities Safety Board (2013-10 – 2018-11)
- Managed confidential correspondence, reports, and official records with exceptional attention to detail.
- Coordinated travel, scheduling, and administrative support for senior leadership.
