Sheila Fleet

Healthcare support professional with 12+ years of administrative experience and hands-on outpatient clinical support. Experienced in coordinating patient flow, registration and scheduling, maintaining EHR documentation, communicating with patients and clinical staff, managing confidential records, and supporting fast-paced healthcare operations. Skilled in eClinicalWorks/EHR, HIPAA-compliant records management, Microsoft Office, patient service, and accurate coordination of time-sensitive administrative workflows.

FRONT DESK COORDINATOR - The Empathic Wellness Center - Rockville, MD

(2026-02)

Coordinate patient scheduling, registration, patient flow, insurance verification, EHR documentation, referrals, and daily clinical operations while supporting a Nurse Practitioner and Medical Laboratory Technician.

• Schedule approximately 20 patient appointments daily, coordinate follow-up care, and maintain accurate patient information in eClinicalWorks and EHR systems.
• Assist patients with referrals and follow-up appointments, verify demographics and insurance information, and support efficient patient intake and continuity of care.
• Maintain HIPAA-compliant medical records and support front-office workflow through accurate documentation, communication, and coordination with clinical staff.

LABORATORY SUPPORT / SPECIMEN COLLECTION SPECIALIST - NYS Diagnostics & Supply LLC - Rockville, MD

(2026-02 - 2026-06)

Supported patient intake and specimen collection workflows by verifying identity, maintaining accurate documentation, preparing specimens, and explaining testing procedures to patients.

• Performed DOT/non-DOT drug testing, DNA collection, venipuncture, labeling, packaging, and chain-of-custody documentation while following privacy and safety procedures.
• Managed patient-facing communication and time-sensitive laboratory documentation in a fast-paced clinical setting.

EXECUTIVE ASSISTANT - Warrior's Recruiting - Ashburn, VA

(2023-09 - 2025-03)

Managed confidential records, schedules, communications, and time-sensitive requests while coordinating multiple priorities in a fast-paced environment.

• Collaborated across departments to keep administrative processes organized, accurate, and completed on schedule.

OPERATIONAL COORDINATOR - Bowhead Integrated Support Services - Springfield, VA

(2022-10 - 2023-08)

Reviewed high-volume documentation for completeness, accuracy, and compliance; maintained detailed electronic records and resolved documentation discrepancies.

HR ADMINISTRATIVE SPECIALIST - St. Mary's County Health Department - Leonardtown, MD

(2020-12 - 2021-06)

Coordinated high-volume public health and personnel records, verified demographic and intake documentation, and protected confidential information in accordance with HIPAA requirements.

ADDITIONAL ADMINISTRATIVE EXPERIENCE - Walsh Construction; Defense Nuclear Facilities Safety Board

Maintained organized electronic records, confidential correspondence, reports, scheduling, travel, and administrative workflows supporting senior staff and complex operations.

Certified in DOT Urine Drug Testing Procedures — Quest Diagnostics, 2026

Certified in DNA Collection Procedures — Quest Diagnostics, 2026