Sheila Hernandez

Over 10 year's active experience in the medical industry including data entry of billing slips from multiple medical testing sights. My background includes managing personnel from the Coding and Billing area and also front desk secretaries and clerks. I contain the ability to provide hands-on expertise and technical support in various computerized processes in the medical and billing process. Also my experience includes resolving unpaid claims with calls to all HMO'S and Insurance Carriers.

Front Desk Representative - Radiology Regional Center - 700 Goodlette Rd N, Naples, FL

(2018-08)

• Receive and follow directives and instructions from radiologists, clerical supervisor, chief technologists, and managers to properly perform the positions functions.
• Greet patients immediately and by name in accordance with the company's Guest Services Program. Provide follow-up information to patients and visitors. Provide preparation information and instruction to patients. Address all patients, staff and visitors in a friendly, courteous and professional manner.
• Assist patients to complete all required paperwork. Enter, verify, and update patient demographics in the computer system as required. Re-verify information upon each return patient visit.
• Obtain patient's insurance information and photo ID upon each visit.
• Scan all required documents into PACS. Verify a prescription or verbal order is available prior to proceeding with the patient's exam.
• Identify and collects patient co-pay, coinsurance, and deductible monies due at the time of service. Provide time pay agreements and/or receipts for every financial transaction.
• Balance daily receipts of cash, check, and credit card payments, daily report form, and cash boxes. Forward monetary collections and receipts to corporate business office.
• Facilitate walk-in, physician referral and STAT patient needs.
• Assist with training new employees as needed.
• Handle stressful and emergency situations with a calm rational demeanor.

Medical Billing & Receptionist - Centro Radiológico de Humacao - Humacao, PR

(1997-08 - 2007-06)

• Posting of medical bill payments with knowledge of allowable amounts
• Data entry of billing slips from multiple medical testing sights
• Responsible for reports of unpaid claims of all insurance carriers
• Resolving unpaid claims with calls to all HMO'S and Insurance Carriers
• Correcting and generating a new medical bill electronically and on paper
• Posting medical bill payments from all insurances and self-pays
• Patient registration and charge entry Downloading, correcting & transferring billing entry from doctors
• Third party billing: resolving unpaid claims with all healthcare providers
• CPT cross referencing capabilities on HCFA and UB-92 forms Medical terminology, medical abbreviations, anatomy and physiology
• Blue Cross and Blue Shield, I had received training in ICD9
• Coding, CPT Coding, and Medical Terminology, as well as coding of claims and in the data entry of hundreds of claims per day as well.

Bachelor of Arts - Business Administration, Concentration in Management - Universidad Del Turabo (2007-06) Gurabo, PR

Associate - Administration, Concentration in Secretary Science - University of Humacao (1996-05) Humacao, PR