Shekelia Harvey

Knowledgeable Lockbox Processor with 25 years of experience in financial transaction processing, quality assurance, and exception handling. Recognized for participating in high-volume operations also specializing in HIPAA payments dealing with EOB's and sensitive client documentation.

Operations Processing Associate at Wells Fargo (2014-02 – 2025-10)

• Assisted with daily operations to facilitate prompt processing of customer transactions.
• Collaborated with colleagues to improve service efficiency and enhance customer satisfaction.
• Aided in data entry and upheld precise records within internal systems.
• Processed customer transactions efficiently and accurately in high-volume environment.
• Processed incoming documents and maintained accurate records for efficient workflow.
• Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.

Operations Specialist at Symcor (2005-10 – 2013-06)

• Managed high-volume tasks efficiently, prioritizing workloads for optimal time management.
• Reduced errors in data entry by maintaining accurate records and double-checking information.
• Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.
• Collaborated effectively with cross-functional teams to resolve issues and improve processes.
• Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.

Processing Associate at First Chicago (1999-12 – 2004)

• Processed incoming documents and maintained accurate records for efficient workflow.
• Collaborated with team members to streamline operational procedures and improve efficiency.
• Assisted in training new employees on standard processing protocols and software systems.
• Monitored inventory levels, ensuring adequate supplies for processing operations.
• Processed incoming documents efficiently to ensure timely handling of customer requests.
• Assisted in maintaining accurate inventory records through systematic data entry and verification.
• Conducted regular audits of processed materials to ensure compliance with company policies and regulations.
• Reduced errors in data entry by maintaining accurate records and double-checking information.
• Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.

High School Diploma – Garinger High School (1994-06)