Shekina Molong

Passionate about growth, collaboration, and meaningful impact, I bring a strong background in Customer service and business development, combined with a commitment to excellence and innovation. With 5 years of hands-on experience, I specialize in delivering high-quality results through strategic thinking, creativity, and a people-first approach.

I believe in the power of authentic connections and am driven by a purpose to build, empower, and elevate others, whether through professional projects, leadership, or community initiatives. I thrive in dynamic environments and continuously seek opportunities to learn, lead, and contribute to meaningful success stories.

On beBee, I aim to connect with like-minded professionals, share valuable insights, and collaborate on opportunities that inspire growth and transformation.

Core Values: Integrity | Innovation | Collaboration | Excellence | Lifelong Learning

Let’s connect and grow together!

I am a results-oriented customer service professional with a proven track record in quality control, customer satisfaction, and process optimization. With experience across industries such as education, automotive, and hospitality, I have successfully supported diverse client needs, optimized service processes, and led teams toward higher performance standards.

Throughout my career, I have excelled in CRM management, conflict resolution, data-driven decision-making, and multilingual communication. Skilled in platforms like Zendesk, Salesforce Service Cloud, and Freshdesk, I consistently deliver high customer satisfaction ratings and implement service improvement strategies that enhance operational efficiency.

Recognized for my leadership abilities and awarded for outstanding service, I am committed to excellence, collaboration, and continuous growth. Currently pursuing a Bachelor of Science in Business Administration, I am also expanding my skill set to include project management and broader operational leadership.

Currently pursuing a Bachelor of Science in Business Administration at Arizona State University, with a focus on developing strong foundations in business operations, leadership, and strategic management. Committed to continuous learning and professional growth, complementing academic studies with industry-recognized certifications, including Conflict Resolution training through The National Society of Leadership and Success.