Technical Account Manager - Yardi Systems - Roswell, GA
(2021-01 - 2025-01)
- Managed 14 multifamily SaaS client accounts, strengthening relationships and increasing revenue by 20%.
- Oversaw vendor contracts, SLA performance, compliance, and technical issue resolution.
- Collaborated with cross-functional teams to deliver customized solutions aligned with client goals.
- Negotiated renewals and upsell opportunities, contributing to long-term account retention.
- Delivered technical presentations, product demos, and upgrade training sessions to client teams.
- Served as a subject matter expert, testing new software functionality, data fixes, and system configurations.
- Provided exceptional customer support, resolving complex issues promptly and professionally.
- Managed billing programs, ensuring accurate consumption data, cost allocation, and invoice production.
- Analyzed utility data with full drill-down to meter level to support client reporting and cost management.
Senior Community Director – Mixed Use - Greystar - Atlanta, GA
(2021-01 - 2021-12)
- Oversaw daily operations for a mixed-use community that included both residential and commercial spaces, ensuring seamless coordination between the two asset types.
- Managed all commercial units connected to the property, including tenant relations, lease compliance, renewals, and operational support for retail and office tenants.
- Served as the primary point of contact for commercial tenants, addressing escalations, coordinating maintenance needs, and ensuring service delivery met contractual obligations.
- Handled full financial oversight for the commercial portfolio, including budgeting, forecasting, monthly financial reporting, and variance analysis tied to commercial revenue streams.
- Reviewed, tracked, and reported on all commercial lease agreements, CAM reconciliations, rent escalations, and percentage-rent structures where applicable.
- Coordinated with ownership, asset management, and accounting teams to ensure accurate reporting of commercial deal performance and alignment with pro forma expectations.
- Managed vendor contracts and operational services supporting commercial spaces, ensuring compliance with scope, service levels, and budget.
- Partnered with leasing teams and brokers on commercial leasing activity, including onboarding new tenants, supporting build-outs, and ensuring adherence to lease terms.
- Ensured compliance with local regulations, safety standards, and commercial lease requirements across all mixed-use components.
- Monitored operational KPIs for both residential and commercial segments, identifying performance gaps and implementing corrective strategies.
- Supported capital planning and execution for commercial areas, including improvements, tenant build-outs, and long-term asset preservation.
- Fostered strong relationships with tenants, vendors, and internal stakeholders to maintain high satisfaction and operational excellence across the mixed-use environment.
Regional Property Manager - Beztak Real Estate Development - GA & SC Properties
(2020-01 - 2021-12)
- Supervised 12 LIHTC properties (3,000+ units) during portfolio preparation for sale.
- Ensured HUD compliance, tenant relations, financial reporting, and operational excellence.
- Directed lease-ups and stabilization of new tax-credit assets, achieving full occupancy within target timelines.
- Implemented regional compliance protocols, reducing audit findings by 75%.
- Trained teams on LIHTC eligibility, income calculations, and recertification processes.
- Developed internal audit tools to identify discrepancies and streamline corrections.
East Coast Operations Specialist - Trinity Property Consultants - Atlanta, GA
(2016-01 - 2020-12)
- Supported VP, Asset Manager, and Regional Managers across a 20-property East Coast portfolio.
- Repositioned three underperforming Alabama assets, improving economic occupancy and contributing to profitable sales.
- Conducted portfolio-wide audits, identifying revenue loss and implementing corrective strategies.
- Led due diligence, takeovers, and operational transitions for new acquisitions.
- Trained teams in Yardi Voyager, Entrata, and YieldStar; ensured accurate applicant processing and documentation.
- Managed budgets, capital improvements, marketing, vendor contracts, forecasting, AP/AR, collections, and reporting.
Senior Community Director - CWS Apartment Homes - Atlanta, GA
(2012-01 - 2016-12)
- Directed the daily operations of a luxury high-rise apartment community and HOA-managed amenity spaces, ensuring exceptional resident satisfaction and operational excellence.
- Led, coached, and developed a team of 8 leasing, maintenance, and administrative professionals, fostering accountability, collaboration, and high performance.
- Managed the property's financial performance, including accounts receivable, accounts payable, budgeting, rent collections, delinquency management, and expense control.
- Oversaw monthly financial reporting, variance analysis, occupancy reporting, forecasting, and revenue optimization to achieve ownership goals.
- Conducted comprehensive lease file audits to ensure compliance with company policies, Fair Housing regulations, and internal audit standards.
- Monitored occupancy, leasing trends, resident retention, and renewal strategies to maximize revenue and maintain strong property performance.
- Partnered with vendors, contractors, and HOA board representatives to oversee maintenance projects, capital improvements, and common area operations.
- Resolved resident concerns and escalated issues professionally, building strong relationships while maintaining high customer service standards.
- Ensured compliance with company policies, safety standards, and regulatory requirements while maintaining audit-ready documentation.
- Coordinated annual budgeting, contract management, invoice approvals, and vendor performance to support efficient property operations.
- Recognized for strong leadership, operational efficiency, and delivering consistent financial and resident satisfaction results.
