Shelby Christensen

I am a compassionate and detail-oriented healthcare professional with hands-on experience in fast-paced clinical and laboratory environments. Over the years, I have developed expertise in patient care coordination, medical documentation, and laboratory procedures, with a strong foundation in HIPAA compliance and medical terminology. My passion lies in enhancing patient outcomes through effective communication, problem-solving, and a commitment to high-quality care.

In addition to my healthcare background, I bring significant experience in client success management, specializing in strategic planning and cross-functional collaboration to meet diverse client needs. With a Bachelor of Science in Health Science and a proven ability to adapt to dynamic challenges, I strive to make a meaningful impact in every role I undertake.

I have a diverse background in healthcare and client success management, combining clinical expertise with strategic planning and operational leadership:

• Senior Customer Success Manager at Castillo Engineering: Leads client relationships, ensuring project success, satisfaction, and retention while aligning technical solutions with client goals. Proactively resolves issues and fosters long-term partnerships.
• Medical Assistant at Aventus Health: Conducted patient intake and triage during COVID-19 efforts, supported testing and vaccination procedures, and maintained stringent infection control practices.
• Laboratory Assistant at Orlando Health: Specialized in specimen processing and microbiological analysis, ensuring adherence to protocols, quality standards, and meticulous record-keeping.
• Assistant General Manager at Little Greek: Managed daily operations, staff training, and performance while maintaining high standards in customer service and operational efficiency.

• Bachelor of Science in Health Science, University of Central Florida: Completed coursework in anatomy, physiology, pharmacology, ethics, and patient care management, providing a strong foundation for clinical and administrative roles.
• Associate in Arts in Health Sciences, Valencia College: Built foundational knowledge in healthcare and science, complementing hands-on professional experience.