Shelia Jones-Bates

Customer-focused professional with proven expertise in fast-paced, high-volume call center environments. Skilled in managing multiple reservations simultaneously, resolving complex booking issues, and delivering exceptional service under pressure. Strong background in scheduling systems, database management, and guest relations.

Recognized Top Sales

Performer with excellent communication skills, ability to multitask efficiently, and commitment to operational excellence.

Tour Guide & Guest Experience Specialist - SoFi Stadium - Inglewood, CA

(2024-06)

• Orchestrates stadium tours for domestic and international guests, providing personalized guest services across high-volume daily events
• Manages computerized scheduling of public/private tours and guest reservations; coordinates with event stakeholders
• Demonstrates professionalism and rapid problem-solving in fast-paced, high-traffic environment requiring punctuality, professionalism, and rapid problem-solving

Sales Associate & Guest Services - Intuit Dome - Inglewood, CA

(2024-07)

• Provides guest services in demanding, high-profile event environment; supports diverse clientele demanding premium service
• Manages ticketing inquiries, guest accommodations, special event coordination
• Top Sales Performer Award—LA Clippers 2024-2025 Season—recognized for exceptional guest service and sales excellence

ITC Department Manager - City of Inglewood - Inglewood, CA

(1990-01 - 2024-02)

• Directed IT operations for 10+ years; managed systems, databases, and communications across municipal government
• Oversaw regulatory discipline, compliance procedures, and service standards across major interdepartmental operations
• Built reputation for reliability, professionalism, and people-centered management approach to public service

B.S. Degree - Political Science - University of Cincinnati

B.S. Degree - English Literature - University of Cincinnati

High School Diploma - Dunbar High School