Shelley Hendricks

Significant accounting, accounts receivable/accounts payable, collections, bookkeeping experience. Development and implementation of bank audit, compliance, and loan review programs. Call center experience, including supervisory and phone monitoring. Mortgage experience, including supervisory. Extensive telephone and face-to-face customer service skills. Human resources generalist, payroll and office administration specialist. Registrar.

Mortgage Loan Officer Assistant - Blue Brick Financial - Mesa, AZ

(2024-09 - 2026-06)

• Gather initial documentation from applicants and prepare files for Processing
• Communicate with borrowers and other parties to proactively provide updates, answer questions, and request necessary documentation throughout the loan process
• Act as liaison between clients, loan officers, and processors while serving as the primary point of contact for clients
• Build and maintain long-term relationships with current, past, and prospective clients

Mortgage Loan Officer Assistant Supervisor - Blue Brick Financial - Mesa, AZ

(2020-11 - 2022-04)

• Supervised three loan officer assistants while also working as an assistant to two loan officers
• Increased loan officer assistants' percentage of files submitted to Processing from 27% to 95%
• #1 in files to Processing with over 90% of applications submitted to processing each month
• 125 positive reviews on Better Business Bureau, Google, and Yelp

Bookkeeper / Office Manager - We-Fix-It Auto Repair - Tempe, AZ

(2022-05 - 2024-09)

• Performed bookkeeping duties for three companies
• Administrative duties included answering phones, scheduling, receipt and distribution of parts, auditing of vendor invoices, weekly lunches, management of office/shop supplies and return parts
• Reconciled revenue, vendor, petty cash, credit cards, and prepaid accounts
• Handled employee on-boarding and maintenance of employee records
• Managed accounts payable, accounts receivable, and collections activities
• Prepared sales tax reports

Staff Accountant - Bryan University - Tempe, AZ

(2016-02 - 2019-09)

• Managed accounts payable
• Posted and audited student tuition charges, steno machine rental charges, and fees
• Prepared general ledger entries, account reconciliations, and deposits
• Oversaw bookstore and laptop/steno machine issuance

Student Accounting Associate - Bryan University - Tempe, AZ

(2015-05 - 2016-01)

Controller - First National Bank

Auditor / Compliance Officer - First National Bank

• Developed and implemented a bank-wide audit and compliance program

Payroll Administrator - Sears National Bank

• Administered the payroll function for a labor force of 400

Loan Review Officer - First National Bank and Bank of Oklahoma

• Developed and implemented a bank-wide loan review program

Credit Review Supervisor - Sears National Bank

• Coordinated monthly quality reviews / phone monitoring for 70 credit analysts

Team Leader / Credit Analyst - Sears National Bank

Administrative Assistant – Human Resources - Sears National Bank

Student Accounts Representative - Everest College Phoenix company closed

Bookkeeper / Administrative Assistant / Receptionist - Biocosmetic Center company closed

Executive Assistant / Bookkeeper for Real Estate Investment Company - Value Added Management company closed

• Full-charge bookkeeping for nine companies

Bookkeeper / Payroll - Self-Employed

• Performed full-charge bookkeeping for clients including a dental practice, a lighting and fan store, an automotive repair business, two churches, a commercial real estate investor, a non-profit neighborhood assistance program, and a parent-teacher organization

Bachelor of Business Administration - Management with a concentration in accounting - Harding University