Optometry Clinic Manager at RMU Eye Institute – Rocky Mountain University Health Clinics (2024-01 – Present)
- Direct daily operations of a high-volume optometry clinic, including optical services, staffing, scheduling, inventory, vendors, patient flow, and financial performance.
- Lead and develop staff, students, and providers through training, mentorship, performance expectations, and accountability.
- Monitor revenue, patient volume, collections, KPIs, insurance activity, and operational trends to drive growth and efficiency.
- Manage insurance contracting, credentialing, payer relationships, claims, and reimbursement initiatives.
- Oversee optical inventory, purchasing, vendors, equipment, facilities, and operating expenses.
- Partner with optometrists and healthcare professionals to expand services and improve patient access and experience.
Optical Manager at Walmart (2024-10 – 2024-12)
- Managed daily optical operations, including sales, patient service, inventory, scheduling, compliance, and team development.
- Trained and coached optical staff to achieve sales and patient-care goals.
- Managed eyewear inventory, frame selection, merchandising, ordering, and dispensing.
- Collaborated with optometrists and staff to provide a seamless experience from examination through eyewear selection and dispensing.
Director of Stores at Standard Optical (2023-11 – 2024-10)
- Directed operations and performance across 14 optical locations, including sales, staffing, inventory, doctor scheduling, compliance, and employee development.
- Evaluated revenue, KPIs, and business trends using Power BI and Acuity reporting to develop performance action plans.
- Recruited, trained, coached, and held store managers accountable for operational and sales performance.
- Managed vendor relationships, inventories, expenses, and loss-prevention initiatives.
- Provided hands-on optical support, including insurance verification, eyewear sales, patient flow, adjustments, repairs, and contact lens training.
District Manager / Office Manager at Standard Optical (2013-02 – 2023-08)
- Managed and supported multiple optical locations, developing staff and implementing company-wide training programs.
- Consistently exceeded revenue goals, including a 20% revenue increase in 2021 at the Lehi location.
- Managed high-volume optical operations, staffing, patient service, sales, inventory, and insurance.
- Participated in company leadership initiatives, optical management meetings, Vision Expo, and employee-benefit events.
Store Manager at Standard Optical – Provo (2006-10 – 2013-02)
- Managed a high-traffic optical location and increased average monthly revenue from $62,000 to $97,000.
- Consistently exceeded refractive surgery goals, achieving a record 38 surgical eyes in one month.
- Developed staff, managed daily operations, and maintained a strong patient-centered environment.
Optician, Ophthalmic Assistant, and Refractive Surgical Coordinator at Various Optical & Ophthalmic Providers (1996 – 2006)
- Optician, Ophthalmic Assistant, and Refractive Surgical Coordinator with experience in optical sales, insurance, patient care, diagnostic testing, LASIK coordination, scheduling, and clinical operations.
