SUPERVISING CASE MANAGER - Nation's Finest - Chico, CA
(2020-08)
- Supervised Community Case Managers within the Supportive Services for Veterans and Families (SSVF) and California Advancing and Innovating Medi-Cal (Cal-AIM) programs.
- Efficiently managed and assigned client intakes and referrals to appropriate team members, based on client needs, case manager strengths, and case load sizes.
- Provided support, motivational coaching, and mentorship of the Case Management team.
- Worked closely with and supported Site Director (SD) and Quality Assurance (QA) team to ensure high-quality program implementation and files are audit ready.
- Supported SD in implementing planned changes and revisions to program operations (within organizational compliance).
- Maintained a reduced caseload, with the highest need and/or most complex client cases.
- Traveled to meet clients in the community as needed
- Acted as interim SD when SD was away from site.
- Assessed and approved QAs and client financial requests via SAGE software system.
- Conducted community outreach and attended community meetings as needed.
- Advocated for organization collaboration with local community partners and resources; coordinated landlord recruitment and retention
- Ensured individual and teams' Cal-Aim billings were submitted in a timely manner and were incomparison with appropriate regulatory requirements.
CASE MANAGER - Nation's Finest - Chico, CA
(2020-08 - 2024-04)
- Maintained high-volume and high-need caseload in the Supportive Services for Veterans and Families (SSVF); balancing clients, accurate documentation, tracking, and follow up actions.
- Coordinated with internal teams and local and state agencies, to address clients' unmet needs and mitigate ongoing challenges.
- Independently: screened for eligibility and managed enrollments, ongoing cases, and exits.
- Oversaw accurate case documentation and maintained CARF and program compliance.
- Traveled to meet clients in the community as needed
JOURNEY LEVEL CASE MANAGER – STOP Area 1 - WestCare California - Chico, CA
(2016-01 - 2020-12)
- Coordinated with government agencies and service providers to verify and maintain accurate client information across site.
- Managed and reviewed client data across multiple programs and systems. Audited files for accuracy and preparedness for reporting submission.
- Maintained high-volume and high-need caseload, balancing clients, accurate documentation, tracking, and follow up actions.
COMMUNITY SERVICE SPECIALIST - WestCare California - Chico, CA
(2015-01 - 2016-12)
- Engaged with external partners to maintain support service coordination.
- Timely reporting, documentation, and tracking to ensure program compliance.
DRUG, ALCOHOL, & MENTAL HEALTH PREVENTION COORDINATOR - African American Family & Cultural Center (AAFCC) - Oroville, CA
(2015-01 - 2015-12)
- Developed and tracked program participation and data outcomes.
- Coordinated services and maintained records for program reporting and evaluations.
CASE MANAGER - Solutions for Positive Choices - City, State
(2013-01 - 2014-12)
- Conducted regular client reviews & maintained accurate case documentation.
- Monitored compliance and followed up on required client actions to ensure program completion.
OUTPATIENT PROGRAM MANAGER & CASE MANAGER - Tri-County Treatment - Oroville, CA
(2006-01 - 2012-12)
- Managed intake, discharge, billing documentation & programmatic records.
- Coordinated with courts, agencies, and service providers to verify and process client information.
- Supervised outpatient team: tracked progress, updated records, and ensured timely completion of documentation.
SHIFT LEAD & GROUP FACILITATOR - Tri-County Treatment - Oroville, CA
(2004-01 - 2006-12)
- Oversaw administrative processes: intakes, documentation, and compliance tracking.
- Ensured accuracy of records and adherence to policies and procedures.
