Shelly Scott

To obtain a challenging position with opportunity for rapid promotion. Authorized to work in the US for any employer.

Call Center Agent - Dynata - Shelton, CT

(2019-04)

Answered inbound/outbound calls in a call center utilizing a headset and desktop computer to conduct market research surveys.

Call Center Agent - MDS Communications - Mesa, AZ

(2015-10 - 2019-04)

A fundraising call center agent who worked with the largest and finest non-profit organizations in the country, helping them to raise funds for their various causes. These include saving children from cancer, feeding the hungry, building and improving homes for the elderly and impoverished, and putting a Bible in the hands of those in need. Worked with current and potential donors to solicit funds for all of these causes and more.

• Qualified as a Platinum Sustainer Agent in December 2018. This is a monthly giving program where I get the donors to agree to commit to regular and ongoing monthly gifts, with an emphasis on automated (credit card, EFT) payment.

Customer Care Agent - Supershuttle International - Scottsdale, AZ

(2010-09 - 2014-01)

Answered inbound calls in a call center using a headset to book reservations for customers who needed transportation to and from the airport

• Answered any general questions, made changes to the reservation upon the customer's request, canceled reservations, and asked for credit card payment to secure the ride, and then confirmed, recapped, and verified all information with customer on the phone, and sent confirmation email

Telemarketer - Liberty One Lending - Mesa, AZ

(2007-09 - 2008-12)

Made outbound calls to homeowners with a mortgage

• Used different approaches and rebuttals to get them to refinance their mortgage, debt consolidation, and loan re-modification
• Obtained information needed for the initial application process to transfer to our loan department

Loan Originator - New Century Mortgage Corp - Chandler, AZ

(2005-01 - 2007-06)

Made outbound calls for a mortgage company in a call center environment

• Called different states from the leads given to assist homeowners refinance
• Obtained from the homeowner or renter the necessary information such as loan balance, monthly payment, their current interest rate on primary and secondary mortgages, social security number, and date of birth

High school diploma or GED - Canyon High School

Some college - General Studies - Mesa Community College

Some college - General Studies - Fullerton Community College