Shemeka Bell-Childs

Healthcare executive with 20+ years of experience leading clinical operations, patient services, home/community-based care, phlebotomy operations (hospital, field, STAT, specimen processing, startup labs), medical office workflow, healthcare education (CTE, staff training/development), and team leadership. Experienced in HCS/IDD program leadership, service/care coordination, home health supervision, center management, HR support, public relations, and contract negotiation. Skilled in operational leadership, profit and loss management, workflow optimization, insurance verification, benefits navigation, and compliance management.

Track record of improving patient satisfaction, regulatory compliance, documentation, and training in fast paced environments.

HCS Program Director-IDD at ResCare Community Living (2026-02 – Present)

• Direct daily HCS/IDD services, care coordination, staffing, and documentation workflows for seamless service coverage.
• Lead hiring, onboarding, scheduling, training, and performance evaluations for direct support professionals and coordinators.
• Monitor Individual Service Plan (ISP) training objectives to resolve health, safety, and service concerns.
• Conduct site visits, chart reviews, and documentation audits to ensure state and federal licensing compliance.
• Serve as the core liaison between agency, clients, families, guardians, medical providers, and community stakeholders.

HCS Service Coordinator-IDD at LifePath Systems (2025-06 – 2025-12)

• Coordinated comprehensive services for individuals receiving HCS/IDD support, developing person-centered service plans to identify goals, required waivers, and continuous support needs.
• Served as the central liaison between individuals, families, guardians, medical providers, and care teams, leveraging de-escalation techniques to resolve active crisis situations.
• Tracked and updated all engagements within the electronic health record (EHR) while monitoring service delivery and follow-up metrics to enforce strict compliance.

CTE Instructor at North Texas Job Corps Center (2024-03 – 2025-06)

• Developed and taught an engaging healthcare curriculum covering patient care, phlebotomy, and EKG fundamentals, ensuring student mastery of essential clinical skills and certification readiness.
• Trained students on healthcare professionalism, infection control, and workplace expectations while guiding them through resume development, interview prep, and career placement strategies.
• Monitored student performance and attendance records within internal databases, adjusting instructional strategies to hit education compliance standards and improve certification pass rates.

Center Manager at Nova Medical Center (2022-08 – 2023-07)

• Managed daily center operations and patient workflows, implementing process improvements that enhanced scheduling efficiency, accelerated follow-up, and reduced missed appointments.
• Oversaw medical billing, accounts, and financial reporting processes while analyzing operational metrics to bridge performance gaps, decrease wait times, and elevate patient satisfaction.
• Coordinated front-office and clinical teams to maintain accurate medical documentation and strict adherence to healthcare policies, HIPAA standards, and patient confidentiality.

Lead Phlebotomist at Quest Diagnostics (2015-06 – 2019-11)

• Performed routine, mobile, field, hospital-based, and urgent STAT blood draws across diverse age groups, using strict patient identification, tube labeling, and time-sensitive transport protocols.
• Verified lab requisitions, prepared tubes, centrifuged samples, executed aliquoting procedures, and packaged specimens to maintain strict regulatory compliance and quality assurance.
• Trained and coached phlebotomy staff on collection workflows, infection control, and HIPAA standards while facilitating cross-departmental communication to optimize daily clinical efficiency.

Healthcare Services Supervisor at Regional Home Health Portfolio - Multiple Affiliated Agencies (Positive Home Health, AB Focus Care, Metro Home Care, Passion05 Health Services, Robnita Health Care Services) (2007-01 – 2015-12)

• Coordinated patient care, scheduling, electronic referrals, and insurance authorizations across remote and hybrid environments while maintaining strict HIPAA compliance.
• Directed the hiring, onboarding, scheduling, and payroll processing for direct support professionals to ensure continuous patient service coverage.
• Maintained accurate EMR/EHR documentation and passed state audits by verifying complete alignment with patient records and care plans.

Office Manager / Traveling Phlebotomy Trainer at ACU First Diagnostic Laboratory (2011-03 – 2013-02)

• Managed daily startup diagnostic lab offices, designing operational workflows, routing structures, and administrative systems to coordinate cross-functional leadership, lab staff, and field technicians.
• Served as phlebotomy field trainer, educating technicians on mobile, field, hospital, and STAT collections, venipuncture, specimen processing, labeling, transport, HIPAA compliance, and infection control.
• Oversaw HR functions (onboarding, scheduling, and policies), handled client/vendor public relations, and assisted with contract negotiations to align service expectations and drive business growth.

Mobile STAT Phlebotomist / Field Technician at ProLab Inc. & MetroSTAT Diagnostics (2007-07 – 2010-02)

• Provided mobile phlebotomy services across patient homes, healthcare facilities, and field sites, planning daily travel routes to complete routine and urgent STAT draws efficiently.
• Prepared, labeled, processed, and transported blood collections following strict laboratory standards, company policies, and chain-of-custody procedures to protect specimen quality.
• Operated independently in the field while maintaining accurate documentation and coordinating with dispatch, lab teams, patients, and facility contacts to verify delivery timelines.

OBGYN Medical Assistant (Front/Back Office) / Patient Care Support at Northern Bay Women's Health (2004-02 – 2007-01)

• Managed independent, split-shift site coverage across multiple office locations, executing opening/closing protocols and adapting to changing demands for smooth transitions.
• Supported medical office workflows by executing patient intake, appointment scheduling, provider support, and follow-up communications to deliver respectful front-office and clinical assistance.
• Handled insurance verification, billing documentation, and electronic medical record (EMR) updates while strictly enforcing HIPAA confidentiality standards.

Bachelor of Science in Healthcare Administration and Management – Independence University (2017-02 – 2019-11)

Diploma in Medical Assistant / Phlebotomy – High Tech Institute (2004-08 – 2005-08)

Associate Studies in Social Work – Texas Woman's University (1996-08 – 1999-07)