Clinical Senior Learning & Development Specialist - Centene Corporation - Detroit, MI
(2021-08)
- Design, deliver, and evaluate Utilization Management training programs for clinicians, medical directors, and non-clinical staff across national teams.
- Facilitate advanced training on Electronic Health Records, Utilization Management software and CMS Compliance training, bridging clinical knowledge with operational decision-making.
- Serve as a subject matter expert, ensuring clinical accuracy and real-world applicability of educational content.
- Train and mentor new L&D specialists, strengthening facilitation skills, clinical reasoning, and learner engagement strategies.
- Develop high-impact educational materials using adult learning principles to improve knowledge retention and clinical application.
- Lead continuous improvement efforts by analyzing learner feedback and refining content to align with evolving clinical standards.
- Partner with leadership to train trainers and managers, scaling clinical education across the organization.
Nurse Care Coordinator / Care Manager - Meridian Health Plan (Centene) - Detroit, MI
(2020-07 - 2021-08)
- Managed complex member caseloads, ensuring compliance with clinical guidelines, regulatory requirements, and quality metrics.
- Conducted comprehensive assessments and implemented individualized care plans to improve patient outcomes.
- Demonstrated strong clinical judgment in care coordination, utilization review, and medical necessity determinations.
- Maintained top performance with consistently exceeding audit, compliance, and quality benchmarks.
- Delivered patient education and ongoing support to promote chronic disease management and care adherence.
Staff Nurse – Pediatric Oncology & Acute Care - Children's Hospital of Michigan (DMC) - Detroit, MI
(2012-07 - 2020-07)
- Provided comprehensive nursing care for high-acuity pediatric patients, including oncology, nephrology, and post-operative populations.
- Administered chemotherapy, blood products, and complex IV therapies, ensuring adherence to safety protocols and monitoring for adverse reactions.
- Delivered care to patients with leukemia, lymphoma, neuroblastoma, bone marrow transplants, and other complex conditions.
- Demonstrated strong clinical assessment skills by identifying early signs of deterioration and initiating timely interventions.
- Led patient-centered education for families on treatment plans, medication administration, and post-discharge care.
- Collaborated with physicians and multidisciplinary teams to optimize patient outcomes across the continuum of care.
- Frequently acted as a resource and mentor to new nurses, supporting skill development and clinical confidence.
Float Nurse – Acute & Critical Care Pediatrics (NICU & PICU) - Corewell Health - Royal Oak, MI
(2017-08 - 2019-04)
- Delivered care to critically ill neonatal and pediatric patients, including trauma, post-operative cardiac, and neurologic cases.
- Performed continuous monitoring and rapid response interventions in high-acuity, fast-paced critical care environments.
- Demonstrated advanced ability to recognize subtle changes in patient status and escalate care appropriately.
- Collaborated closely with intensive care teams, including physicians, respiratory therapists, and specialists.
- Supported families through complex care situations, providing education, clear communication, and emotional support.
- Maintained precise, real-time documentation in high-pressure clinical settings.
Student Nurse Associate - Children's Hospital of Michigan - Detroit, MI
(2011-12 - 2012-07)
- Delivered direct patient care and supported RNs in monitoring, safety, and early identification of clinical changes.
- Performed phlebotomy, vital sign monitoring, and patient care activities.
- Strengthened foundational clinical skills in a high-acuity pediatric hospital setting.
