Shenicka Mccall

Experienced customer service and restaurant management professional with 10+ years of experience in fast-paced food service and retail environments. Skilled in team leadership, employee training and development, scheduling, interviewing, labor management, inventory and truck ordering, financial controls, marketing, and customer relations. Proven ability to solve problems, build strong teams, manage daily operations, and maintain a positive customer experience.

Certified Training Manager at Arby's (2017-11 – Present)

• Lead and train employees to ensure consistent customer service and operational standards.
• Develop employee skills through hands-on training, coaching, and team development.
• Create and manage employee schedules based on business needs and labor requirements.
• Assist with interviewing and selecting qualified candidates.
• Manage labor to support operational goals and control costs.
• Place and manage truck orders and monitor inventory needs.
• Assist with financial management and daily operational controls.
• Conduct safe counts and follow cash-handling and security procedures.
• Organize and participate in employee meetings.
• Support advertising, marketing, and promotional activities.
• Build and maintain a positive, productive team environment.
• Identify operational problems and develop effective solutions.
• Help ensure employees follow company policies, food-service standards, and safety procedures.

Customer Service Manager at Food Lion (2017-01 – 2017-11)

• Provided professional and efficient customer service in a fast-paced retail environment.
• Assisted customers with questions, concerns, and problem resolution.
• Managed Western Union transactions and services.
• Handled lottery transactions and related customer requests.
• Performed safe counts and followed cash-handling procedures.
• Trained and supported employees in customer service and front-end operations.
• Assisted with closing and securing the front end of the store.
• Resolved customer issues while maintaining a professional and welcoming environment.
• Supported daily front-end operations and helped ensure smooth workflow.

Team Member / Restaurant Staff at Subway (2013-06 – 2017-06)

• Provided friendly and efficient customer service in a high-volume restaurant environment.
• Prepared customer orders accurately while maintaining quality standards.
• Operated cash register and handled customer transactions.
• Maintained a clean, organized, and safe work environment.
• Followed food safety and sanitation procedures.
• Worked as part of a team to complete daily restaurant operations.
• Assisted customers with questions and special requests.
• Helped maintain inventory and restock supplies as needed.

High point central high school graduated class of 2007