Shenouda Halaby

Experienced and customer-focused professional with over 20 years of diverse expertise in customer service, sales, and the travel and tourism industry. Proven ability to manage operations, resolve customer issues efficiently, and deliver exceptional service in fast-paced environments. Adept at coordinating travel logistics, managing staff, and supporting business goals through strong communication and organizational skills.

Technically skilled with a solid understanding of interface design, usability, and prepress processes. Fluent in both English and Arabic, with a Bachelor's degree in Tourism and Hotel Management.

Customer Service Sales Representative at Ace rent a Car (2018-04 – Present)

• Processed customer payments for service fees and equipment rentals.
• Fielded incoming calls and communicated positively with callers.
• Accessed customer account information to explain service fees, pricing structures and billing cycles.
• Answered customer inquiries to clarify account information, explain service offerings, or schedule technician service.
• Greeted customers and communicated to assess needs.
• Addressed customer complaints and provided timely solutions to restore satisfaction.
• Processed credit card payments and accurately handled cash.
• Delivered polished and professional sales presentations to individual clients and groups.
• Satisfied customers through efficient payment processing and delivery coordination.
• Estimated and quoted prices, credit or contract terms and delivery dates.
• Answered customers' questions about products, prices and availability.

Assistant Manager at Popeyes Louisiana Kitchen (2016-08 – 2018-03)

• Supported senior managers with day to day operational requirements.
• Maintained operational performance with skillful execution of opening and closing procedures.
• Optimized inventory for maximum revenue generation.
• Collaborated with upper management to develop and implement business improvements.
• Coordinated employee schedules to provide adequate staff coverage.
• Investigated customer complaints, identifying and changing processes to remove faults.
• Prepared executive reports using operational, output and revenue data.
• Managed daily workloads by organizing schedules and delegating tasks.

Location Travel Agent at See Egypt Tours (2011-01 – 2015-04)

• Drafted and updated itineraries and kept travelers notified of changes.
• Planned and booked complex and large-scale domestic and international travel packages.
• Offers helpful advice on currency exchanges, cell phone use and other convenience issues to help travelers.
• Built rapport with hospitality and travel personnel to negotiate favorable packages.
• Calculated complete costs of travel and accommodations for customers.

Tour Operator at inurist travels and tours (2008-06 – 2010-12)

• Sourced outside companies for tour needs and negotiated favorable contracts.
• Supported customers with questions or dealing with technical problems.
• Secured tickets for specific attractions in correct numbers and for correct times.
• Prepared and maintained trip budgets with values up to $[Amount].
• Kept tours on schedule by consistently meeting targets for different stops.
• Organized tour itineraries and distributed paperwork for individual stops.
• Coordinated transportation for air, ground and water travel segments of tours.
• Accommodated patron needs, arranging acceptable transport for wheelchairs or other assistive equipment.
• Leveraged knowledge of travel destinations and attractions to plan tour itineraries.
• Coordinated accommodations, necessary transportation and equipment and tour amenities.
• Addressed scheduling conflicts and transportation issues to maintain seamless itineraries, services, or accommodations.
• Assessed tour services post-trip and provided feedback to service providers.

Tourism Coordinator at Midland Travel (2000-12 – 2008-04)

• Planned and booked complex and large-scale domestic and international travel packages.
• Drafted and updated itineraries and kept travelers notified of changes.
• Offered helpful advice on currency exchanges, cell phone use and other convenience issues to help travelers.
• Partnered with resorts and organizations to promote retreats and trips.

Bachelor in Tourism and hotel management – Cairo university (1996-09 – 2000-09)