Shequana Bonner

To obtain a position with a organization that would allow me to utilize my professional skills to further enhance the overall productivity of the organization.

Secretarial Assistant 2, Non-Steno - State of New Jersey, Department of DCF - Trenton, NJ

(2022-01)

Provides support to the Office of Contract Administration's Director, Assistant Director, OCA's business offices, Childrens System of Care (CSOC), Chief Financial Officer and the Office's operational infrastructure. Responsible for tracking and managing the Funding Authorization workflow and administrative functions. Composes and prepares office documents.

Monitor the DCF Office of Contract Administration general mailbox to record updates sent in. Monitor the DCF Data Collection general mailbox to resolve/close out tickets. Maintains OCA personnel records and files.

• Schedules and keeps track of OCA Director's appointments.
• Answers Director's phone, as needed, takes messages or directs caller to appropriate individuals as needed.
• Answers OCA's main telephone number: directs callers/inquiries to appropriate individuals as needed.
• Assists with scheduling and keeping track of OCA Deputy Director's appointments, as requested.
• Assist with designing forms for surveys and questionnaires upon OCA's Deputy Director's and the Unit Supervisor/AA4's request.
• Sets up meetings, conference calls, interviews, etcetera on behalf of the Director.
• Arranges meeting space, call-in information, when necessary, prepares all necessary paperwork for meetings and attendees.
• Completes and submits Position Control Report and Table of Organization.
• Assists CFO, CSOC - Out of Home Contracts and CSOC - Community Supports with the completion and submissions of the Position Control Report and Table of Organization upon request.
• Responsible for maintaining an interactive, accessible log for use by DCF Business Operations to track approval and distribution status of Funding Authorizations.
• Upload executed Funding Authorizations in format viewable and downloadable, as needed, by business offices; and updating versions, as needed, due to post distribution revisions.
• Responsible for drafting FA Cover Memos for Funding Authorizations for OCA Director's (or designee's) signature.
• Responsible for distributing FA's and cover memos electronically to DCF distribution list, being responsive to notifications from DCF staff of required edits, revising documents for re-distribution, as needed.
• Responsible for maintaining pdf versions electronically on accessible drive/web-based location.
• Maintains an awareness of due dates for office assignments and reports; disseminates information to office staff.
• Orders materials and supplies for unit through procurement system.
• Facilitates onboarding new staff/temps.
• Attends trainings, as directed, to carry out job responsibilities.
• Monitor the DCF Office of Contract Administration general mailbox to record updates sent in mailbox and alerts OCA staff to emails requiring response.
• Prepares and maintains office records and files in a manner that are easily located and retrievable.
• Maintains an electronic log documenting unit's compliance to DCF HR/legal/ethics requirements and maintains back-up documents, as required to document compliance for matters such as completing DCF Ethics Trainings at required intervals, completing Outside Employment Questionnaire, Acknowledgment of EEO rules, etcetera at requisite timeframes.
• Surveys Business Office Managers at least quarterly to identify personnel changes within their offices and updates the OCA Contact List word document to be uploaded to OCA's page on the DCF Portal.
• Notifies DCF's Communications Office when updates are needed to Business Office contact information on DCF's public website.
• Composes and types letters, agendas, forms and reports, demonstrating a proficiency in Microsoft Word and Excel; utilizing appropriate grammar, vocabulary, and sentence structure.

Secretarial Assistant 1, Non-Steno - State of New Jersey, Department of DCF - Trenton, NJ

(2022-07 - 2025-01)

• Scheduled and kept track of OCA Director's appointments.
• Answered Director's phone, as needed, took messages or directed caller to appropriate individuals as needed.
• Answered OCA's main number, directed callers/inquiries to appropriate individuals as needed.
• Assisted with scheduling and keeping track of OCA Deputy Director's appointments, as requested.
• Assisted with designing forms for surveys and questionnaires upon OCA's Deputy Director's request.
• Set up meetings, conference calls, interviews, etcetera on behalf of the Director.
• Arranged meeting space, call-in information, when necessary, prepared all necessary paperwork for meetings and attendees.
• Completed and submitted Position Control Report and Table of Organization.
• Assisted CSOC - Out of Home Contracts and CSOC - Community Supports with the completion and submissions of the Position Control Report and Table of Organization upon request.
• Maintained an interactive, accessible log for use by DCF Business Operations to track approval and distribution status of Funding Authorizations.
• Uploaded executed Funding Authorizations in format viewable and downloadable, as needed, by business offices; and updated versions, as needed, due to post distribution revisions.
• Drafted FA Cover Memos for Funding Authorizations for OCA Director's (or designee's) signature.
• Distributed FA's and cover memos electronically to DCF distribution list, being responsive to notifications from DCF staff of required edits, revising documents for re-distribution, as needed.
• Maintained pdf versions electronically on accessible drive/web-based location.
• Maintained an awareness of due dates for office assignments and reports; disseminated information to office staff.
• Ordered materials and supplies for unit through procurement system.
• Facilitated onboarding new staff/temps.
• Attended trainings, as directed, to carry out job responsibilities.
• Monitored the DCF Office of Contract Administration general mailbox to record updates sent in mailbox and alerted OCA staff to emails requiring response.
• Monitored the DCF Data Collection general mailbox to resolve/close out tickets.
• Prepared and maintained office records and files in a manner that was easily located and retrievable.
• Maintained an electronic log documenting unit's compliance to DCF HR/legal/ethics requirements and maintained back-up documents, as required to document compliance for matters such as completing DCF Ethics Trainings at required intervals, completing Outside Employment Questionnaire, Acknowledgment of EEO rules, etcetera at requisite timeframes.
• Surveyed Business Office Managers at least quarterly to identify personnel changes within their offices and updated the OCA Contact List word document to be uploaded to OCA's page on the DCF Portal.
• Notified DCF's Communications Office when updates were needed to Business Office contact information on DCF's public website.
• Prepared email templates and updated the DCF Provider Service Report MASTER Contact List for the NJ DCF Monthly Service Report data collection.
• Composed and typed letters, agendas, forms and reports, demonstrating a proficiency in Microsoft Word and Excel; utilizing appropriate grammar, vocabulary, and sentence structure.

Interviewer - MAXimum Research, Inc. - Cherry Hill, NJ

(2018-01 - 2024-01)

Telephone quantitive and qualitive data collection.

Principal Clerk Typist; Camden District Office - State of New Jersey, Department of LWD - Camden, NJ

(2016-11 - 2022-07)

• Accurately entered court proceedings and judge's comments in COURTS (Case Organization Utilization Reporting and Tracking System).
• Listed pending court cases.
• Pulled files for court.
• Entered court orders and decisions.
• Closed and purged cases.
• Generated patch pages upon closing cases.
• Scanned all court orders and upload to file via COURTS (Case Organization Utilization Reporting and Tracking System).
• Folder tracked new cases in and closed or reassigned cases out of the office.
• Typed correspondences with speed, accuracy, and neatness.
• Received, sorted, re-routed, opened, and reviewed mail received and addressed to the Camden Workers' Compensation Court.
• Printed and sorted e-filed documents daily.
• Maintained records and files.
• Requested reassigned and reopened cases from main office to relist.
• Reproduced formal cases upon request for copy work.
• Verified temporary disability, child support, attorney, and private liens.
• Assisted attorneys prepare for court.
• Typed attendance notes for work/school for petitioners.
• Ordered court reporters.
• Ordered office supplies from warehouse.
• Reception area.
• Answered telephone inquiries, in a courteous and professional manner.
• Filtered calls and forwarded to appropriate person.
• Knowledgeable of department laws, regulations, policies, and procedures.
• Provided accurate information pertaining to laws to customers, general public, attorneys, and insurance carriers.
• Planed and organized special projects assigned by head clerk.
• Operated office machines and equipment including duplicating and scanning machines.
• Frequent exercise of independent judgment and independent prioritizing of work assignments was used.
• Called for service on equipment.
• Back up to head clerk.
• Performed other duties as assigned by head clerk.
• Volunteered with UI Remotely; out-bound calls to PUA claimants to assist with 'PENDED' claims.
• Interviewed claimants, gathered, and evaluated pertinent information via account lookups to determine to close case or recommend for further review.
• Researched claims that were flagged for Fraud Cross-Match Validation, made recommendations for ID.me verification on case-by-case basis.
• Maintained and provided daily log of reviewed cases to team leaders.
• Provided daily reports to the Legislative Office for resolved cases.

Principal Clerk Typist; Trenton, NJ - State of New Jersey, Department of LWD - Trenton, NJ

(2005-12 - 2016-11)

• Substituted court secretary, New Brunswick, Trenton, Mount Holly and Camden.
• Examined and validated records prepared for imaging.
• Accessed Copy-work Billing System to process checks.
• Accessed Copy-work Billing System to enter new record request and/to update account information.
• Accessed Copy-work Billing System to complete job/create invoice and suspension letters.
• Typed correspondence with speed, accuracy, and neatness.
• Reproduced medical and legal documents via microfiche machine and pulled files to forward to District Courts.
• Received, sorted, re-routed, opened, and reviewed mail and or closed files received by the Formal Section of Workers' Compensation.
• Typed notification letters to insurance carriers informing of the 450 weeks are expiring and request date of death.
• Prepared and typed memorandum of all total disability cases being referred to the Division of Vocational Rehabilitation Services for certification.
• Prepared and typed correspondence to insurance carriers for confirmation of continuation of benefits.
• Typed all Informal Applications into COURTS (Case Organization Utilization Reporting and Tracking System).
• Maintained records and files.
• Typed complex and technical form letters to attorneys requesting a complete jurat or any other data missing from the Claim Petition.
• Retrieved all closed formal cases upon request for copy work, reassignments, and reopened cases from microfilm machines.
• Reception area
• Quality Control.
• Answered telephone inquiries, in a courteous and professional manner. Knowledge of department laws, regulations, policies, and procedures. Provides accurate information pertaining to laws to customers, general public, attorneys, and insurance carriers.
• Reviewed Direct Settlements and Informal cases for adequate payment of time lost and percentage of partial permanent disability paid by the insurance carriers or self-insurers.
• Prepared closed formal files to be microfilmed.
• Planed and organized special projects assigned by program technician.
• Operated office machines and equipment including duplicating and adding machines.
• Computed expiration dates for the beginning of future payments or the end of current payments.
• Frequent exercise of independent judgment and independent prioritizing of work assignments.
• Assisted organization with training new staff.
• Performed other duties as assigned by program technician.
• Volunteered with UI Remotely; out-bound calls to PUA claimants to assist with 'PENDED' claims.
• Interviewed claimants, gathered, and evaluated pertinent information via account lookups to determine to close case or recommend for further review.
• Researched claims that were flagged for Fraud Cross-Match Validation, made recommendations for ID.me verification on case-by-case basis.
• Maintained and provided daily log of reviewed cases to team leaders.
• Provided daily reports to the Legislative Office for resolved cases.

Senior Clerk Typist; Trenton, NJ - State of New Jersey, Department of LWD - Trenton, NJ

(2004-01 - 2005-12)

• Received, sorted, opened, reviewed, stamped, and re-routed mail to appropriate person of incoming mail received by the Formal Section of Workers' Compensation.
• Typed notification letters to insurance carriers informing of the 450 weeks are expiring and request current demographic information, and if petitioner is deceased, request date of death.
• Prepared and typed memorandum of all total disability cases being referred to the Division of Vocational Rehabilitation Services for certification.
• Prepared and typed correspondence to insurance carriers for confirmation of continuation of benefits.
• Typed all Informal Applications into COURTS (Case Organization Utilization Reporting and Tracking System).
• Maintained records and files.
• Typed complex and technical form letters to attorneys requesting a complete jurat or any other data missing from the Claim Petition.
• Retrieved all closed formal cases upon request for copy work, reassignments, and reopened cases from microfiche machines.
• Reception area
• Quality Control.
• Answered telephone inquiries, in a courteous and professional manner. Knowledge of department laws, regulations, policies, and procedures. Provides accurate information pertaining to laws to customers, general public, attorneys, and insurance carriers, filter calls and forward to appropriate person for action.
• Reviewed Direct Settlements and Informal cases for adequate payment of time lost and percentage of partial permanent disability paid by the insurance carriers or self-insurers.
• Prepared closed formal files to be microfilmed.
• Planed and organized special projects assigned by program technician.
• Typed correspondence with speed, accuracy, and neatness.
• Operated office machines and equipment including duplicating and adding machines.
• Computed expiration dates for the beginning of future payments or the end of current payments.
• Frequent exercise of independent judgement and independent prioritizing of work assignments.
• Assisted organization with training new staff.
• Performed other duties as assigned by supervisor.

Clerk Typist; Trenton, NJ - State of New Jersey, Department of LWD - Trenton, NJ

(2003-03 - 2004-01)

• Received, sorted, opened, reviewed, and stamped all incoming mail received by the Formal Section of Workers' Compensation.
• Typed notification letters to insurance carriers of the 450 weeks are expiring and requested current demographic information, and if petitioner is deceased, requested date of death.
• Prepared and typed memorandum of all total disability cases being referred to the Division of Vocational Rehabilitation Services for certification.
• Prepared and typed correspondences to insurance carriers for confirmation of continuation of benefits.
• Typed all Informal Application into COURTS (Case Organization Utilization Reporting and Tracking System).
• Maintained records and files.
• Typed complex and technical form letters to attorneys requesting a complete jurat or any other data missing from the Claim Petition.
• Retrieved all closed formal cases upon request for copy work, reassignments, and re-opened cases from microfiche machines.
• Answered telephone inquiries, in a courteous and professional manner. Knowledge of department laws, regulations, policies, and procedures. Provided accurate information pertaining to laws to customers, general public, attorneys, and insurance carriers, filter calls and forward to appropriate person for action.
• Reviewed Direct Settlements and Informal cases for adequate payment of time lost and percentage of partial permanent disability paid by the insurance carriers or self-insurers.
• Prepared closed formal files to be microfilmed.
• Planed and organized special projects assigned by program technician.
• Typed correspondence with speed, accuracy, and neatness.
• Operated office machines and equipment including duplicating and adding machines.
• Computed expiration dates for the beginning of future payments or the end of current payments.
• Frequent exercise of independent judgement and independent prioritizing of work assignments.
• Assisted organization with training new staff.
• Performed other duties as assigned by supervisor.

Data Conversion Operator - United States Postal Service - Princeton, NJ

(2003-01 - 2004-01)

Entered alpha-numeric data into an encoding console

Medical Records Specialist - Community Blood Council of New Jersey, Inc. - Ewing, NJ

(2002-11 - 2003-03)

Completed deferral checks for mobile blood drive collections. Reviewed and organized medical history records for permanent filing.

• Maintained medical records and logbooks.
• Completed deferral and ABO (crossmatch) checks for mobile blood drives.
• Operated office machines and equipment, including manual and electric typewriters, postal stamp machine, Xerox and adding machines.
• Answered telephone in a courteous manner. Supplied accurate information to blood donors.
• Typed temporary and permanent deferral cards.
• Typed letters to donors advising of deferment.
• Typed medical clearance letters to hospitals.
• Typed memorandums advising of leads and contacts for new accounts.
• Performed other duties as assigned by supervisor.

Certificate - Real Estate Salesperson - NJ/PA - The Real Estate School, LLC (2019-01 - 2019-12)

Associate Degree (incomplete) - Criminal Justice - Corrections - Mercer County Community College (2005-01 - 2008-12)

Diploma - Medical Assisting Course - Harrison Career Institute (2000-01 - 2000-12)

Diploma - Business Systems - Hamilton High School West (1999-01 - 1999-12)