Sher L

Customer-focused hospitality professional with 10+ years of experience delivering exceptional service in fast-paced, high-volume environments. Skilled in ensuring guest safety, resolving concerns under pressure, and creating positive, welcoming experiences for diverse populations. Proven ability to remain calm in dynamic situations, communicate clearly, and provide attentive, safety-conscious service. Multilingual and highly adaptable—prepared to uphold the service and safety standards.

Front Office Manager - Hotel Figueroa - Los Angeles, CA

(2022-10 - 2025-02)

• Delivered high-level guest service in a fast-paced, high-volume hospitality environment
• Served as primary point of contact, handling guest inquiries, concerns, and special requests with professionalism
• Resolved customer issues quickly while maintaining a calm and positive demeanor
• Coordinated with multiple departments to ensure seamless guest experiences
• Maintained accurate records and upheld strict confidentiality standards
• Led front desk operations, improving efficiency and reducing guest wait times

Front Office Manager - Ace Hotel - Los Angeles, CA

(2021-11 - 2024-01)

• Managed guest communications across phone and in-person channels in a high-demand setting
• Assisted with reservations, scheduling, and service coordination
• Demonstrated strong multitasking abilities while maintaining service quality
• Ensured clear, consistent communication across departments to support operations
• Handled escalated guest concerns with professionalism and empathy

Night Auditor / Manager on Duty - Shade Hotel - Manhattan Beach, CA

(2021-05 - 2022-10)

• Independently managed overnight operations, ensuring guest safety and satisfaction
• Responded to guest needs and emergencies with quick decision-making
• Maintained detailed reports, records, and financial documentation
• Provided a secure, organized, and welcoming environment for all guests

Night Auditor / Manager on Duty - Hilton La Jolla Torrey Pines - La Jolla, CA

(2019-05 - 2021-06)

• Assisted guests with check-ins, requests, and service needs in a fast-paced setting
• Maintained accurate financial and operational records
• Collaborated with team members to ensure smooth operations and guest satisfaction

Director of Front Office / Front Office Manager / Housekeeping Supervisor - Marriott International

(2017-06 - 2020-03)

• Led front office operations in a high-volume hospitality environment
• Managed staff scheduling, training, and daily operations
• Resolved customer concerns while maintaining high service standards
• Coordinated across departments to enhance overall guest experience