Sheri Johnston

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Heart Center and ED RN - Spartanburg Regional Medical Center - Spartanburg SC

(1998 - 2002)

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• Lead role on night shift for coordination and care of patients who have cath sheaths in place.
• Charge nurse role on unit after only 6 months of experience.
• Development and implementation of a self-scheduling process in the heart center which allowed all staff to work their preferred days and shift. This self-scheduling continues today.
• Transfer to Emergency Department where I worked throughout all areas. Charge nurse in ER after approximately 4 months of experience.
• Implementation of a rotating schedule for the emergency room areas to ensure burn out lessened and all staff are comfortable covering all areas.
• Trainer for travel staff that came to the ED for work
• Involved in many processes evaluations and changes surrounding trauma patients and cardiac patients. Participated in pilot programs pertaining to these changes.
• Became S.A.N.E certified during my time there and performed the majority of examinations that occurred during my working shifts.

Various positions - Prisma Health/Greenville Health System/University Medical Group - Various locations

(2002 - 2020)

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• 2002–2008 — Allen Bennett Emergency Room — Staff RN/charge RN
• Started with the advent of eCW implementation and quickly became a super user.
• Worked throughout renovation and expansion of the emergency department.
• Became triage certified via TriageFirst
• Involved in the development and implementation of emergency protocols and standing orders for increased efficiency in the department.
• Grew in my position to become a night shift charge nurse.
• 2008–2010 — Traveler’s Rest Emergency Room — Staff RN
• One of only 4 night shift staff.
• Charge nurse role which rotated through the 3-4 staff employed on night shift.
• Functioned independently during shifts with very little or no direct supervision other than the physician on duty.
• Began and sustained work on my Master’s in nursing online program during my time there.
• Worked with staff in implementing standing orders and protocols such as those used at Allen Bennett to more efficiently provide for patient care.
• Supervised CMA students who came in to complete clinical time and helped them to achieve many milestones while increasing their confidence.
• 2010–2011 — Hillcrest Emergency Department — Staff RN
• Worked proficiently throughout all areas of the emergency department
• Completed my MSN while working full time 11am-11pm
• Very proficient in active triage – in room check in.
• Was able to support the physician’s needs while efficiently moving patients through the department.
• Became proficient in anticipating needs for patients and having these items completed for the physician prior to them looking for it.
• Liaison between healthcare team and families suffering loss.
• 2011 to 2017 — Center for Family Medicine — Clinical Supervisor
• Responsible for integration of the electronic medical record into areas of the department where it was not being used at its full capability.
• Instrumental in growing the clinical team from 4 clinical staff members to its current 8 members.
• Collaboration with faculty to create and implement team based care that will work with the residency program.
• Development and implementation of processes for particular patient types (chest pain, dysuria, potential pregnancy, sore throat, fever, respiratory distress, etc)
• Innovation resulting in the transformation of the phone nurse position to an integrated team approach to taking patient calls.
• Super user for Epic for both clinical staff and physicians. Worked closely with Epic team to optimize Epic for our office and still continue to monitor needs.
• Work closely with providers to ensure we are meeting the quality measures required. Provide guidance and workflows to achieve efficiency and completeness.
• Assisted with Epic go-live at departments outside our own office due to wealth of knowledge and comfort level with the system
• Directly responsible for hiring, firing, and performance evaluation of 9 direct reports.
• Management and oversight of a PRN LPN that is shared among 4 departments.
• Implementation of the organization’s first and only population health RN in hopes to create an initiative of bringing this role to all ambulatory offices.
• Responsible for streamlining the clinical rooming process to ensure gaps in care are caught and covered prior to the patient seeing the provider.
• Responsible for creation of a comprehensive huddle between clinical staff and providers to discuss patients on the schedule and plan for goals for that patient.
• Collaboration with CCI to create a huddle report on patients scheduled to determine what preventive health treatments are missing and identify this prior to the patient’s visit.
• Responsible for oversight of the clinical department budget while purchasing supplies for the department, maintaining staff, and eliminating or reducing overtime.
• Collaboration with practice manager to create a usable budget for our department – ensuring we are budgeted for staff and any capital requests. Collaboratively communicating throughout the budget process with updates and cuts so that we can regroup and plan for our next steps.
• Completion of a Master’s of Business Administration in Healthcare in October 2016 achieving honors and becoming dual Master’s qualified.
• Responsible for continually assessing and adjusting clinical processes to ensure efficient use of time and resources.
• Expertise in use of Lean methodology to streamline procedure spaces within our office building.
• Undertook many roles while the office is short staffed – including referral specialist, procedure scheduling, secretarial duties which include patient check out and follow up appointment scheduling, collaboration with central scheduling to ensure patient’s orders are completed
• Regularly sought out to create reports in Epic to capture data needed for quality improvement projects.
• Collaboration with our pediatric provider in creating a guide to pediatric visits to ensure all information is captured at the visit and appropriately billed for.
• Collaboration with in office coder to ensure appropriate coding is used by our providers to achieve the best revenue possible.
• Ability to step in and cover many aspects of the positions in the office such as front desk, scheduling, check out, referrals, orders, patient calls, etc.
• Responsible for staff interaction and resolution of conflict while encouraging transparent, honest communication among employees.
• 2017 to 2020 — Medical Center Boiling Springs — Clinical Supervisor
• Assisted with start-up of a flagship integrated medical center.
• Responsible for clinical staff for MD360, family-internal medicine, laboratory, and for the first half of my time also responsible for radiology staff.
• Responsible for creating and maintaining staffing schedules and templates for all clinical staff on a monthly basis.
• Adaptability and flexibility to ensure coverage is provided by me when staff are sick or out and coverage is not available from other staff.
• Collaboration and communication with providers from both convenient care and family-internal medicine to ensure that operations are occurring in the most effective manner for the patient and office.
• Maintaining sufficient and appropriate office equipment and supplies to ensure that the staff can adequately care for patients without running out of supplies.
• Maintaining sufficient and appropriate medication stock so that staff can appropriately medicate patients as ordered.
• Timely completion and submission of monthly audits such as medication audit, pharmacy audits, walking surface checklists, laboratory audit, and safety audit
• Monitoring budgetary guidelines for the departments I oversee and ensuring that all monies spent are appropriate and necessary for the operation of the office.
• Completion of payroll for direct reports ensuring all punches are correct and monitoring to reduce or eliminate all potential overtime.
• Collaboration with other family and/or internal medicine office supervisors as well as other MD360 office supervisors to ensure best practices and consistencies across offices.
• Collaboration to ensure best practices are being used within the office.
• Coaching and mentoring of staff to achieve Prisma Health Upstate Quality Health Measures.
• Participation in and completion of the GHS Emerging Leaders Program which proved to be invaluable in bridging my experiences as a leader within the system.

RN Practice Manager - Blue Ridge Community Health Services FQHC - Columbus NC

(2020 - 2023)

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• All aspects of practice management including hiring, f

Clinical Operations Manager - ProactiveMD - Simpsonville SC

(2023)

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BSN - West Virginia University (1993 - 1998)

MSN - Leadership - Western Governors University (2009 - 2011)

MBA - Healthcare - Southern Wesleyan University (2014 - 2016)