Sheri Jones

Driven responsible individual with medical marijuana dispensary employee license who is eager to utilize my acquired knowledge &

experience as strong foundation to build on as I grow within the cannabis industry. I thoroughly enjoy playing a part in how cannabis plants aide customers with achieving their individual goals. My awareness to avoid complacency and follow procedures, help me stay compliant. I'm excited about the opportunity to ascertain my value as an asset to the company by working responsibly & diligently. Proud to be a quick learning, highly adaptable team player who goes the extra mile! My goal is to find a company that appreciates how much I try to go above and beyond in all I do at work and life.

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

Dispensary Associate - Story Dispensary - Forest Park, OH

(2025-02)

• follow protocols and procedures to ensure compliance.
• assist recreational customers/ medical patients with finding the best products for their personal wants/ needs.
• treat everyone including coworkers with utmost respect.
• utilize POS to efficiently ring customers/patients out.
• handle high volume and still provide excellent service.
• assist with picking orders in inventory when needed.
• check in customer/patients when they come in to purchase.
• go above and beyond to answer all questions and make sure they had most positive experience possible.

Dispensary Associate - Ascend - Cincinnati, OH

(2024-06 - 2025-02)

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Developed strong relationships with key clients through regular communication and personalized support
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service

Wellness Advisor - Cresco Labs - Cincinnati, OH

(2023-10)

• Utilize my health care and customer service background together to provide great customer experiences and driving sales.
• Help customers with finding the correct medical marijuana product that helps them with their personal medical needs.
• Assist management in receiving deliveries from suppliers.
• Correctly record product info, employee info, company info on delivery forms.
• Assist management with implementing new products onto the menu when possible.
• Proficient at using Dutchie/Portal/Ohio Medical Marijuana Registry websites to verify their valid medical marijuana card, set up customer account, build their order in both DUTCHIE, PORTAL/OARRS/ OHIOMEDICAL MARIJUANA REGISTRY programs.
• Fulfill orders by pulling the correct product from inventory, double check quantities and batch numbers.
• Apply correct discounts, ring customer up for correct products.
• Use POS to follow correct cash handling procedures, politely thank customer for choosing us.
• Stay vigilant to catch any discrepancies by verifying the correct info is on corresponding product, pulling correct amount from correct batch number.
• Utilize the leadership skills I acquired as a business owner/operator for over 10 years to contribute & assist the Cincinnati dispensary in achieving 18 days without any discrepancies, the longest duration in almost 3 years.
• Extraordinary customer service skills were showcased when I received more positive customer reviews than any other current employee-3 in one day, recognized by regional management!

Self Employed Owner/Operator - A1 CLEANING SERVICES & MORE - Cincinnati, OH

(2001-07 - 2020-05)

• Provided cleaning services to commercial & residential clients
• Provide customer with quote for job they need completed.
• Take customer calls and schedule bid appointments & services.
• Process invoices, send to customer and keep records updated.
• Order new cleaning supplies.
• Hire/terminate/train employees.
• Cover any jobs/shifts that need it.
• Provide transportation to employees if needed.
• Handle difficult customers/situations.
• Keep daily records for tax purposes updated(expenses, mileage, employees time).
• Market our business thru different social media platforms and emails.
• Respond promptly to customers emails/ calls.

Nurse Aide - Miami Haven Nursing Home - Cleves, OH

(2004-08 - 2007-12)

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Assisted patients with intake and dietary requirements and aided with feeding and monitoring.
• Documented information in patient charts.
• Assisted over 12 residents with daily needs, personal hygiene, dressing and facility transfers.
• Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
• Provided compassionate care and clear communication in dealing with issues of death and dying.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other professionals.

Bartender - Buffalo wild wings - Cincinnati, OH

(2004-11 - 2006-07)

• Provide prompt personal service to customers, using their name, anticipate refills and bring it before being asked by customers.
• Mix drinks according to recipes, open bottles, pour into correct glass, use corresponding garnish.
• Raise sales by upselling recommended products to customers.
• Process customers bill, following correct cash handling procedures, cash customer out using POS system.
• Assist with training new bartenders.
• Walk food & drink orders promptly.
• Bus dirty dishes as the customer finishes, giving them more room on table/bar.
• Deescalate high stress situations such as upset customers, order issues, high volume situations.
• Provide prompt personal service with a smile, making customers feel special.

Home Health Aide - A & D Home Health Care - Cincinnati, OH

(2000-04 - 2001-11)

• Provided quality home provides a range of services to patients in their homes, such as administering medications and assisting with daily living activities.
• Identify opportunities for enrichment and social interactions.
• Transport patients to important appointments and errands.

Floor Associate/Cashier Assistant Manager - Walmart - Cincinnati, OH

(1997-05 - 2000-03)

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Used proven techniques to de-escalate angry customers during telephone interactions.

Associate of Applied Science - Nursing - Cincinnati State Technical And Community College (2006-05 - 2006-05)

Nurse Aide - Nursing - MEDCO NURSE AIDE SCHOOL (2001-06 - 2001-07)

Upper secondary education