Dispensary Associate - Story Dispensary - Forest Park, OH
(2025-02)
- follow protocols and procedures to ensure compliance.
- assist recreational customers/ medical patients with finding the best products for their personal wants/ needs.
- treat everyone including coworkers with utmost respect.
- utilize POS to efficiently ring customers/patients out.
- handle high volume and still provide excellent service.
- assist with picking orders in inventory when needed.
- check in customer/patients when they come in to purchase.
- go above and beyond to answer all questions and make sure they had most positive experience possible.
Dispensary Associate - Ascend - Cincinnati, OH
(2024-06 - 2025-02)
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Wellness Advisor - Cresco Labs - Cincinnati, OH
(2023-10)
- Utilize my health care and customer service background together to provide great customer experiences and driving sales.
- Help customers with finding the correct medical marijuana product that helps them with their personal medical needs.
- Assist management in receiving deliveries from suppliers.
- Correctly record product info, employee info, company info on delivery forms.
- Assist management with implementing new products onto the menu when possible.
- Proficient at using Dutchie/Portal/Ohio Medical Marijuana Registry websites to verify their valid medical marijuana card, set up customer account, build their order in both DUTCHIE, PORTAL/OARRS/ OHIOMEDICAL MARIJUANA REGISTRY programs.
- Fulfill orders by pulling the correct product from inventory, double check quantities and batch numbers.
- Apply correct discounts, ring customer up for correct products.
- Use POS to follow correct cash handling procedures, politely thank customer for choosing us.
- Stay vigilant to catch any discrepancies by verifying the correct info is on corresponding product, pulling correct amount from correct batch number.
- Utilize the leadership skills I acquired as a business owner/operator for over 10 years to contribute & assist the Cincinnati dispensary in achieving 18 days without any discrepancies, the longest duration in almost 3 years.
- Extraordinary customer service skills were showcased when I received more positive customer reviews than any other current employee-3 in one day, recognized by regional management!
Self Employed Owner/Operator - A1 CLEANING SERVICES & MORE - Cincinnati, OH
(2001-07 - 2020-05)
- Provided cleaning services to commercial & residential clients
- Provide customer with quote for job they need completed.
- Take customer calls and schedule bid appointments & services.
- Process invoices, send to customer and keep records updated.
- Order new cleaning supplies.
- Hire/terminate/train employees.
- Cover any jobs/shifts that need it.
- Provide transportation to employees if needed.
- Handle difficult customers/situations.
- Keep daily records for tax purposes updated(expenses, mileage, employees time).
- Market our business thru different social media platforms and emails.
- Respond promptly to customers emails/ calls.
Nurse Aide - Miami Haven Nursing Home - Cleves, OH
(2004-08 - 2007-12)
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with intake and dietary requirements and aided with feeding and monitoring.
- Documented information in patient charts.
- Assisted over 12 residents with daily needs, personal hygiene, dressing and facility transfers.
- Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other professionals.
Bartender - Buffalo wild wings - Cincinnati, OH
(2004-11 - 2006-07)
- Provide prompt personal service to customers, using their name, anticipate refills and bring it before being asked by customers.
- Mix drinks according to recipes, open bottles, pour into correct glass, use corresponding garnish.
- Raise sales by upselling recommended products to customers.
- Process customers bill, following correct cash handling procedures, cash customer out using POS system.
- Assist with training new bartenders.
- Walk food & drink orders promptly.
- Bus dirty dishes as the customer finishes, giving them more room on table/bar.
- Deescalate high stress situations such as upset customers, order issues, high volume situations.
- Provide prompt personal service with a smile, making customers feel special.
Home Health Aide - A & D Home Health Care - Cincinnati, OH
(2000-04 - 2001-11)
- Provided quality home provides a range of services to patients in their homes, such as administering medications and assisting with daily living activities.
- Identify opportunities for enrichment and social interactions.
- Transport patients to important appointments and errands.
Floor Associate/Cashier Assistant Manager - Walmart - Cincinnati, OH
(1997-05 - 2000-03)
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
