DEPARTMENT SUPERVISOR - JCPenney
(2023-01 - 2024-12)
- Prioritizes and processes merchandise onto the sales floor.
- Provides customer service and ensures sales floor is set for current planogram and pricing.
- Closing and opening store procedures of the store
- Credit driving and customer experience for making goals.
DEPARTMENT COORDINATOR - MARSHALLS & HOMEGOODS
(2022-01 - 2023-12)
- Prioritizes and processes merchandise onto the sales floor.
- Provides customer service and ensures sales floor is set for current planogram and pricing.
- Works with the team to ensure proper pricing and ticketing of merchandise. Evaluates potential theft and loss of merchandise.
TELLER - BRAZOS VALLEY SCHOOLS CREDIT UNION
(2018-01 - 2021-12)
- Completed teller transactions for customers, processed loan payments and night deposits, as well as balanced and audited cash drawers daily.
- Provided phone and email support to members.
- Evaluated member accounts and offered products and loans fitting their financial needs.
DEPARTMENT MANAGER - STEINMART
(2015-01 - 2018-12)
- Managed the Home and Shoes departments, while directly supervising a team of six to eight employees.
- Encourage teamwork and organizational skills to merchandise the department and exceed sales goals.
- Continually processed inventory, keeping the department stocked and reducing loss.
CUSTOMER SERVICE REPRESENTATIVE - FROST BANK
(2014-01 - 2015-12)
- Fielded a large volume of calls while providing superb customer service to Frost Bank members, as well as analyzing their financial needs and opening various types of accounts for them as needed.
- Solved customer issues quickly and efficiently in a fast paced, dynamic environment.
- Reviewed customer accounts for errors and suspicious activity, catching fraud and reducing losses for the company.
