Sherica McLeod

Detail-oriented and people-focused professional with over 8 years of experience in background screening, verification research, caregiving, and team leadership. Proven ability to maintain accuracy, confidentiality, and compliance while handling sensitive information in fast-paced environments. Strong background in customer service, data verification, and cross-functional operations.

Recognized for exceeding workflow expectations, delivering high-quality service, and building strong client relationships.

Background Screening Specialist I at First Advantage (2023-08 – 2025-09)

• Conducted detailed background screening and verification processes ensuring accuracy and compliance
• Reviewed and validated sensitive personal and employment information with high attention to detail
• Maintained strict confidentiality while handling sensitive data
• Provided professional customer support via phone and email
• Met and exceeded workflow expectations
• Cross-trained in DOT, Aviation, and Verifications

Spark Driver at Walmart Spark Delivery Platform (2022-09 – 2025-03)

• Completed high-volume grocery and retail deliveries
• Managed route planning and navigation
• Maintained excellent customer service
• Demonstrated reliability and time management
• Ensured safe and secure delivery of goods

Verification Researcher I at Accurate Background (2019-05 – 2023-02)

• Performed employment, education, and reference verifications
• Maintained detailed records within company systems
• Communicated effectively with clients and employers
• Ensured compliance with policies and regulations
• Delivered high-quality customer service

Caregiver at Love in Care (2016-08 – 2026-02)

• Provided personalized care and support
• Observed and documented patient conditions
• Assisted with daily living activities
• Provided transportation and companionship

Assistant Manager at Dollar Tree (2017-07 – 2019-05)

• Promoted within 3 months
• Supervised 13-member team
• Delivered excellent customer service
• Managed inventory and trained staff

Quality Assurance Technician at Butterball Farms Inc. (2015-07 – 2016-06)

• Conducted inspections and quality checks
• Ensured compliance with standards
• Performed testing and measurements

High School Diploma – Pinecrest High School (2006)

Certificate in WorkKeys – Sandhills Community College (2013)

Course in Intro to Human Services – Richmond Community College (2018)