Sherine Paul

Worked in retail for 3-4 years, great communication skills, have basic computer knowledge. Worked as front end coordinator, cashier, customer service, handles cash registers and has experience in opening and closing procedures at various stores. Worked as assistant circulation manager at a public library.

Manages the circulation department, staff, supervises pages and takes care of training the new hires. Working as a Client Care Specialist at a physical therapy facility coordinating patients specialized treatment appointments, verifying, and explaining insurance benefits, answering phones and emails, and collecting and explaining financials.

Experience using Prompt EMR, DMR and 7figures. Authorized to work in the US for any employer

Client Care Specialist - FYZICAL - Carmel, IN

(2026-07)

Served as the primary point of contact for patients. Managed multi-line phone systems, patient inquiries, and cross-departmental communications with physicians and clinical staff. Coordinated and optimized scheduling for initial evaluations, physical therapy follow-ups, and specialized vestibular/balance therapy sessions to maximize therapist productivity.

Reduced no-show rates by managing automated appointment reminders, tracking cancellations, and proactively filling calendar gaps. Verified patient insurance benefits, copays, deductibles, and pre-authorizations prior to initial visits to ensure seamless claims processing. Accurately collected patient co-pays, deductibles, and out-of-pocket balances at the point of service, managing daily cash drawers and credit card transactions.

Maintained accurate electronic medical records (EMR/EHR) by updating patient demographics, processing medical histories, and logging physician referrals. Handled sensitive medical documentation, including faxing progress notes to referring doctors and organizing daily paperwork for billing departments

Assistant Manager - Westfield Washington Public Library - Westfield, IN

(2023-03 - 2026-05)

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
• Hires, supervises and assigns tasks to pages
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively

Front End Associate - The TJX Companies, Inc. - Carmel, IN

(2022-04 - 2023-04)

• Greeted and assisted customers in a friendly and professional manner at the front desk
• Managed high volume of incoming calls, directing them to appropriate departments or individuals
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Processed sales transactions accurately and efficiently using point-of-sale (POS) system
• Maintained knowledge of product inventory to assist customers with their purchasing decisions
• Achieved increase in upselling by effectively promoting additional products or services to customers
• Collaborated with team members to achieve daily sales targets and meet performance goals
• Provided exceptional customer service by greeting and assisting customers with their purchases
• Operated cash register accurately, processing transactions efficiently and handling cash and credit card payments
• Handled customer returns and exchanges in accordance with company policies, ensuring customer satisfaction
• Maintained a clean and organized checkout area, including restocking merchandise and arranging displays
• Resolved customer complaints or concerns promptly and effectively, ensuring a positive shopping experience
• Assisted customers in locating products within the store, providing product information and recommendations as needed
• Managed high-volume periods effectively by prioritizing tasks to minimize wait times for customers
• Collaborated with team members to ensure smooth operations at the front end of the store during peak hours
• Trained new cashiers on proper procedures for operating the cash register and delivering excellent customer service
• Implemented strategies to improve efficiency at the checkout counter, resulting in reduced waiting times for customers
• Utilized strong communication skills to interact with diverse customers from various backgrounds in a friendly manner
• Assisted in inventory management by monitoring stock levels at the front end and notifying supervisors when items needed restocking
• Collaborated with other departments such as sales associates or managers to address any issues related to pricing or promotions
• Suggested upsells or additional products based on customer preferences or current promotions, increasing average transaction value
• Participated in training sessions on new products or services offered by the company to enhance knowledge and provide accurate information to customers
• Maintained a professional appearance according to company dress code standards while representing the brand positively
• Ensured compliance with all cashiering policies, including handling coupons, gift cards, and loyalty program rewards
• Collaborated with the customer service team to resolve any issues related to online orders or returns processed at the store
• Provided feedback and suggestions for process improvements based on customer interactions and observations at the front end
• Managed cash register supplies such as receipt paper, bags, or coins, ensuring availability during operating hours
• Maintained knowledge of current sales promotions or discounts to inform customers and encourage additional purchases
• Demonstrated strong problem-solving skills by resolving conflicts between customers or addressing challenging situations calmly
• Contributed to a positive work environment by fostering teamwork and supporting colleagues when needed
• Adhered to all security procedures regarding cash handling and loss prevention measures
• Consistently achieved high accuracy rates in processing transactions without errors
• Recognized for providing excellent customer service through positive feedback from satisfied customers
• Efficiently managed long lines during busy periods by implementing effective queue management strategies
• Trained in using point-of-sale (POS) systems and other cashiering equipment with proficiency
• Implemented cross-selling techniques by suggesting complementary products based on customer preferences
• Actively participated in staff meetings and training sessions to stay updated on company policies and procedures
• Developed strong product knowledge across various departments within the store to assist customers effectively

Front End Cashier - JCPenney - Noblesville, IN

(2015-12 - 2017-10)

• Provided exceptional customer service by greeting and assisting customers at the front end cashier
• Efficiently processed cash, credit card, and mobile payments for customer purchases
• Resolved customer inquiries, complaints, and issues in a professional and timely manner
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Collaborated with team members to achieve daily sales targets and meet store objectives
• Managed returns, exchanges, and refunds according to company policies while ensuring customer satisfaction
• Utilized point-of-sale (POS) system to process transactions accurately and efficiently
• Performed price checks for customers upon request or when discrepancies were identified
• Contributed to inventory management by monitoring stock levels of popular items at the front end cashier station
• Participated in regular staff meetings to discuss updates on promotions, product knowledge, or procedural changes
• Maintained knowledge of current discounts, coupons, loyalty programs, or other promotional offers available to customers
• Developed strong relationships with repeat customers through personalized interactions
• Collaborated with the customer service department to resolve complex or escalated customer issues
• Maintained a high level of accuracy in processing transactions to minimize errors and discrepancies
• Assisted customers with bagging their purchases and provided assistance with carrying heavy items when needed
• Implemented strategies to reduce wait times at the checkout counter during peak hours
• Managed gift card activations, redemptions, and balance inquiries for customers
• Ensured proper handling of sensitive customer information during credit card transactions
• Recognized as an outstanding cashier by receiving multiple positive feedback from satisfied customers
• Achieved a consistently high accuracy rate in processing cash transactions without errors
• Received recognition for maintaining excellent attendance record and punctuality throughout employment tenure

Kohl's Sales Associate - Kohl's - Noblesville, IN

(2016-10 - 2017-04)

• Consistently exceeded monthly sales targets resulting in recognition as a top-performing sales associate
• Provided exceptional customer service, ensuring a positive shopping experience and building strong customer relationships
• Demonstrated product knowledge and effectively communicated features and benefits to customers, resulting in increased sales
• Assisted with visual merchandising efforts, creating appealing displays that drove customer engagement and increased product visibility
• Managed cash register operations accurately, processing transactions efficiently while maintaining a high level of integrity
• Collaborated with team members to achieve store goals and objectives, contributing to a cohesive and productive work environment

Bachelor's - English Literature - The Cochin College (1996 - 2000)