Sherlock Abdul
CUSTOMER SUPPORT PROFILE
Talent
New York CityMember since September 14, 2026
Professional Written CommunicationActive ListeningCustomer ServicePlain-Language ExplanationsIssue TriageProblem SolvingCase DocumentationInformation VerificationFollowing Procedures & Knowledge BasesEscalation JudgmentAttention to DetailMultitasking & PrioritizationRemote CollaborationMicrosoft ExcelGoogle DocsGoogle SheetsData EntrySpreadsheet ManagementSorting & FilteringBasic FormulasData CleaningBasic Data AnalysisData ValidationAccurate Record MaintenanceHandling Structured InformationPythonTextBlobscikit-learn
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Professional Written CommunicationActive ListeningCustomer ServicePlain-Language ExplanationsIssue Triage
About
Detail-oriented graduate with strong written communication, problem-solving, attention to detail, and structured information-handling skills. Comfortable learning service procedures, explaining information clearly, documenting interactions, and identifying issues that require escalation. Seeking a fully remote Customer Support / Live Chat Support role.
Experience
Data Science Intern at Codec Technologies India (2025-10 – 2025-11)
- Built a real-time Twitter Sentiment Dashboard using Python (TextBlob/VADER) and Matplotlib, processing live tweet streams to classify sentiment with ~82% accuracy.
- Developed a Customer Churn Prediction model using scikit-learn on 7,000+ records, identifying key churn drivers to support targeted customer retention strategies.
- Performed exploratory data analysis on multiple real-world datasets, handling missing values, outliers, and class imbalance using SMOTE.
Education
Bachelor of Engineering in Artificial Intelligence & Data Science – Methodist College of Engineering & Technology, Osmania University (2022 – 2026)
Skills
CUSTOMER SUPPORT PROFILE
