Sherly A Contreras

Highly-skilled Research Analyst with proven expertise researching, analyzing and investigating with strong command of applicable laws, codes and regulations. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers. Excels at conducting open-source research to build target knowledge on political and social conditions domestically and internationally.

Child Protective Investigator at Department of Children and Families (2026-01 – Present)

• Conducted thorough investigations into child abuse and neglect allegations, ensuring child safety and welfare.
• Collaborated with law enforcement, legal entities, and community resources to coordinate responses to crises.
• Assessed family needs and developed service plans to support at-risk children and their caregivers.
• Documented findings in detailed reports, maintaining compliance with state regulations and agency policies.
• Participated in multidisciplinary team meetings to discuss case strategies and improve intervention approaches.

Hospital Communications Specialist at Jackson Memorial Hospital (2022-08 – 2026-01)

• Managed high-volume call queues, ensuring timely responses to customer concerns.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Responded to emergency calls, assessing situations to determine appropriate response actions.
• Operated multi-line phone systems and radio equipment to communicate with responders effectively.

Sales Associate at Pandora Jewelry (2021-04 – 2021-07)

• Assisted customers in product selection, enhancing shopping experience and promoting brand loyalty.
• Processed transactions efficiently, ensuring accuracy and adherence to company policies.
• Managed inventory levels, ensuring timely restocking of popular jewelry items.
• Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.

Bachelor of Science in Public Safety Management - Crime Scene Investigation – Miami Dade College (2025-04)

Associate of Science in Criminal Justice Technology – Miami Dade College (2023-04)

Certificate in Homeland Security – Miami Dade College (2023-04)