Healthcare Professional
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Virtual patient intake, registration, and eligibility verification
Remote appointment scheduling and multi‑department coordination
Insurance verification, prior authorizations, and benefits review
Revenue cycle and documentation support
Live chat, email, and phone‑based patient communication
EHR/CRM navigation (Meditech, Salesforce, Zendesk, and more)
SOP creation, QA review, and workflow optimization
Cross‑functional support for clinical and administrative teams
I bring a calm, solutions‑focused approach to remote healthcare operations, ensuring accuracy, efficiency, and compassionate service — no matter the distance.
I bring over 20 years of expertise in healthcare operations and 16 years in finance, including specialized knowledge in AML and KYC compliance. My background spans from patient intake, insurance verification, revenue cycle management, Provides Customer Support via phone, email, and chat. We troubleshoot technical issues in Zendesk with support tickets and financial analysis, where I’ve consistently streamlined processes and improved accuracy.
With 10.5 years as a Commercial Loan Broker, I’ve helped businesses secure funding without unnecessary red tape, combining financial precision with a passion for community impact. My career reflects a multi-faceted skill set across healthcare, finance, and outreach, driven by a commitment to efficiency, compliance, and client empowerment.
I hold a Bachelor’s degree in Criminal Justice and an Associate’s degree in Human Services with a focus on Case Management. This educational foundation has equipped me with strong analytical, compliance, and client support skills, blending justice system knowledge with human-centered service expertise. Together, these credentials strengthen my ability to navigate complex regulations, manage cases effectively, and deliver solutions that balance organizational goals with community impact.
