Principal Solution Architect at Dell Technologies (2016-09 – 2026-05)
Provided senior technical and architectural leadership for the design, development, maintenance, and integration of complex enterprise technical architecture programs and solutions across the application stack for Fortune 500 companies and government organizations in 24x7 mission-critical environments. (Dell Technologies was formed through the merger of Dell Inc. and EMC Corporation on September 7, 2016.)
- Designed, maintained, and integrated scalable technical architecture programs and solution integration architectures based on business requirements, including system interfaces for Windows Server, Linux, HP-UX, Solaris, VMware vSphere/vCenter, SQL Server, Oracle, and Microsoft Exchange applications.
- Conducted comprehensive systems analysis and design through infrastructure assessments to identify operational risks, infrastructure gaps, performance issues, and modernization opportunities.
- Evaluated and selected appropriate technology products, platforms, services, and standards (PowerProtect Data Manager, NetWorker, Avamar, Data Domain, Integrated Data Protection Appliance, Isilon NDMP, Data Domain Virtual Edition, VMware vSphere infrastructures, cloud-integrated backup capabilities, and intelligent monitoring tools).
- Directed installation, configuration, migration, customization, integration, and optimization activities to ensure stability, interoperability, portability, security, and scalability of enterprise solutions.
- Led large-scale enterprise migrations (Avamar to PowerProtect Data Manager) by coordinating solution design, dataset mapping, policy conversion, integration testing, operational cutovers, validation, and post-implementation support.
- Collaborated with engineering teams, developers, project managers, infrastructure administrators, sales teams, and executive stakeholders to deliver technical recommendations, facilitate consensus, and ensure successful project outcomes.
- Developed detailed architecture documentation, design specifications, implementation plans, operational runbooks, standard operating procedures, and technical support materials.
- Performed performance analysis, capacity planning, and generated operational reports using Data Protection Advisor to optimize solutions and support data-driven decision making.
- Supported cloud-integrated enterprise architectures, hybrid cloud data protection strategies, automation initiatives, AI-assisted operational analytics, intelligent monitoring insights, and modern infrastructure transformation programs.
- Provided technical leadership, mentoring, onboarding, and training to engineers and support personnel on architecture best practices, solution design, and enterprise technologies.
- Designed and implemented robust enterprise technical architecture programs and integrated solutions supporting large-scale corporate and government production environments.
- Led complex modernization and migration initiatives involving advanced infrastructure, cloud-integrated backup, VMWare virtualization, and application data protection technologies while maintaining high availability and minimal operational disruption.
- Enhanced stability, interoperability, security, scalability, and operational resilience of critical systems through strategic systems analysis, technology evaluation, and proactive optimization.
- Resolved complex technical and architectural issues in mission-critical environments, contributing to improved backup reliability, disaster recovery readiness, operational visibility, and operational efficiency.
- Built strong cross-functional relationships and provided expert guidance on architecture decisions to business and IT leadership.
Solution Architect at EMC Corporation (2013-02 – 2016-09)
Served as Solution Architect responsible for designing, implementing, and integrating enterprise technical solutions in backup, storage, virtualization, and data protection for large commercial and government environments. (EMC Corporation later became part of Dell Technologies through the merger completed on September 7, 2016.)
- Led architecture planning, systems analysis, and solution design initiatives for infrastructure modernization and disaster recovery projects.
- Evaluated customer environments and recommended technology solutions involving NetWorker, Avamar, Data Domain, and VMware platforms.
- Designed and integrated scalable architectures supporting Windows Server, Linux, UNIX, VMware, SQL Server, Oracle, and Microsoft Exchange applications.
- Collaborated with project managers, developers, engineers, and stakeholders to ensure successful solution delivery and operational continuity.
- Developed technical architecture documentation, design specifications, and implementation procedures.
- Designed and delivered enterprise solutions that improved system reliability, scalability, and disaster recovery readiness.
- Led successful migration, integration, and upgrade projects with minimal operational disruption.
- Recognized for strong analytical skills, technical leadership, and ability to deliver complex architecture solutions within project timelines.
Senior Storage Operations Specialist at EMC Corporation (2007-10 – 2013-01)
Managed and supported enterprise storage, backup, and data protection operations within 24x7 mission-critical environments. (EMC Corporation later merged with Dell Technologies on September 7, 2016.)
- Administered EMC NetWorker, Avamar, and Data Domain environments supporting enterprise backup and recovery operations across Windows, Linux, Solaris, and UNIX platforms.
- Monitored enterprise backup infrastructure to ensure successful completion of scheduled backup jobs, replication activities, and disaster recovery processes.
- Performed advanced troubleshooting and root cause analysis for storage, backup, network, and system performance issues.
- Supported enterprise database and application backup operations for SQL Server, Oracle, and Microsoft Exchange environments.
- Conducted system performance analysis and capacity planning to improve operational efficiency and optimize storage utilization.
- Maintained compliance with incident management, change control, release management, and escalation procedures.
- Collaborated with infrastructure, virtualization, networking, and server teams to maintain operational continuity across enterprise environments.
- Developed and maintained technical documentation, operational procedures, and support knowledge base materials.
- Provided technical leadership, mentoring, and operational guidance to junior engineers and support personnel.
- Successfully maintained enterprise backup and storage operations for large-scale corporate and government customer environments.
- Improved backup reliability and operational uptime through proactive monitoring, troubleshooting, and preventive maintenance initiatives.
- Contributed to successful enterprise migration and infrastructure upgrade projects with minimal business disruption.
- Reduced recurring operational incidents through process improvements, root cause analysis, and technical optimization initiatives.
- Assisted in strengthening disaster recovery readiness and data protection compliance across enterprise systems.
Senior Support Engineer at EMC Corporation (2003-10 – 2007-09)
Provided senior-level enterprise technical support for EMC backup, storage, and data protection solutions in 24x7 mission-critical environments. (EMC acquired Legato Systems in October 2003; EMC later became part of Dell Technologies in September 2016.)
