Sheyenen Cortez

Experienced healthcare supply chain and customer support professional with 8.5 years in a high‑volume, accuracy‑critical distribution environment supporting clinical teams, resolving workflow issues, and ensuring seamless service delivery. Skilled in communicating clearly with cross‑functional partners.

Senior Customer Service Representative - Owens & Minor - Remote, FL

(2016-06 - 2025-04)

• Analyzed root cause analysis reports to gain insights and trends on inventory levels that reduced stockouts by 12% and optimized storage for high-velocity medical supplies
• Order management and procurement, logistics coordination, backorder resolution, and processed credits as needed
• Utilized Salesforce for customer relationship and case management
• Served as the main point of contact for customers, ensuring a high level of satisfaction through efficient and effective communication
• Collaborated with operations and inventory control teams to investigate and resolve shipping/receiving discrepancies, demonstrating the ability to work independently and within cross-functional teams

Data Entry Specialist (Temporary) - Office Team - Pompano Beach, FL

(2016-05 - 2016-06)

• Audited and processed onboarding paperwork for new hires, ensuring documentation accuracy against defined eligibility criteria while reflecting requirements verification and process compliance
• Maintained contractor records in Salesforce and Excel, ensuring data integrity for downstream business processes and timely follow-up communication within a 24-hour service level agreement (SLA)

Economic Self-Sufficiency Specialist - Florida Department of Children and Families - Fort Lauderdale, FL

(2013-10 - 2015-04)

• Processed 40+ daily case transactions in a government database under time-sensitive legal deadlines, maintaining accuracy above 95% compliance
• Recorded eligibility determination for public assistance programs to include Temporary Cash Assistance (TCA), Supplemental Nutrition Assistance Program (SNAP), and Medicaid

Master of Business Administration - Healthcare Management - Western Governors University (2010-07)

Bachelor of Science - Biology - Youngstown State University (2003-12)