Shianne Kahleel

Compassionate and dependable customer support professional with over 15 years of experience in remote and phone-based roles. Known for a congenial demeanor, clear communication, and building lasting client relationships. Experienced in consultative sales and service-based roles that emphasize trust, understanding, and personalized solutions.

Excels in one-on-one interactions and thrives in environments where customer care takes priority over high-pressure tactics. Proficient in CRM platforms like Zendesk and Intercom, with a strong background in lead generation, client support, and virtual communication.

Real Estate Sales Agent and Assistant – Lead Generation & Account Management at Berkshire Hathaway / Sugar Sand Homes Team (2019-04 – 2026-03)

• Managed inbound leads via chat, phone, Messenger, and SMS.
• Advised on mortgage options, credit repair, and rent-to-own programs.
• Designed and managed company website content (SEO, copywriting, maintenance).
• Maintained Facebook business page with fresh, relevant real estate content.

Virtual Customer Support and Sales Team Lead at My Patriot Supply (2010-09 – 2019-06)

• Promoted to Inside Sales Account Manager; led a high-performing remote sales team.
• First in company history to surpass $1 million in individual sales.
• Managed training, quality control, and escalations across support staff.
• Used Zendesk, Shopify, and Intercom to streamline customer experience.
• Represented company at national expos; created training docs and internal SOPs.
• Sold emergency preparedness products, supporting customers who valued self-reliance and thoughtful planning.

Telecommuting Career Counselor at Home Office Careers (2015-08 – 2017-02)

• Guided clients through job searches, resume/cover letter creation, and career transitions.
• Recruited for remote positions and helped clients secure virtual employment.
• Handled subscription accounts, payments, upgrades, and refunds.
• Maintained strong client relationships through email, chat, and phone.

Property Management Essentials, Licensing Education – Tampa Bay School of Real Estate

Certificate in Foundations of Management and Leadership – University of Notre Dame – Mendoza College of Business

Licensed Massage Therapist in Allied Health – Cortiva Institute School of Allied Health