Licensed Insurance Broker at National Life Group (2019-06 – Present)
- Support compliant client onboarding and documentation collection in accordance with carrier, regulatory, and privacy requirements.
- Maintain accurate, audit-ready client records and acknowledgments to ensure traceability and compliance.
- Coordinate with underwriting, operations, and compliance teams to resolve documentation gaps and meet processing timelines.
Credentialing Operations Supervisor at AMN Healthcare (2018-08 – 2020-06)
- Oversaw end‑to‑end personnel compliance operations across multiple regulated healthcare clients, ensuring adherence to CMS, Joint Commission, and state requirements.
- Supervised and supported a team of 20+ analysts responsible for onboarding, compliance tracking, and renewals management.
- Maintained audit‑ready credentialing systems and documentation repositories, ensuring accuracy, traceability, and data integrity.
- Served as escalation point for compliance issues, audits, and documentation discrepancies, ensuring timely resolution.
- Implemented workflow and system improvements that reduced documentation errors and improved turnaround times.
Team Lead, Sr. Credentialing Analyst at AMN Healthcare (2016-06 – 2018-08)
- Directed daily credentialing and compliance workflows including primary source verifications, background checks, and regulatory documentation.
- Monitored and tracked expirations for licenses, certifications, and immunizations; proactively initiated renewals to prevent compliance lapses.
- Maintained complete, traceable compliance records to support internal and external audits.
- Collaborated cross‑functionally with Recruitment, Compliance, Operations, and external partners to ensure timely onboarding.
- Mentored and trained analysts on compliance standards, documentation accuracy, and audit expectations.
Compliance Coordinator/Data Analyst at AMN Healthcare (2015-06 – 2016-06)
- Coordinated compliance onboarding workflows for providers and contractors, ensuring completion of background checks, credential verification, and regulatory documentation prior to system access or assignment.
- Maintained audit‑ready compliance records and evidence libraries in credentialing and vendor‑management systems.
- Managed ongoing compliance tracking and renewals, monitoring expirations to prevent lapses in required credentials.
- Partnered with Operations, Compliance, Recruiting, and external agencies to resolve documentation gaps and ensure timely onboarding and offboarding.
- Supported audit preparation by compiling accurate, complete, and traceable compliance documentation.
- Contributed to compliance process improvements that increased efficiency and reduced onboarding delays.
Membership Director at YMCA (2014-06 – 2015-06)
- Managed onboarding, access control, and record-keeping processes in accordance with organizational policies and safety standards.
- Ensured accurate documentation, data integrity, and compliance with internal operational requirements.
- Recruited, trained, and supervised staff while enforcing procedural and policy adherence.
