Shiena Mae Guzman

Provide respectful, attentive assistance while prioritizing individual comfort and needs. Maintain clean, organized, and safe environments by following established procedures. Communicate professionally with residents, coworkers, and supervisors.

Certified Nursing Assistant - Golden Pavilion - Daly City, CA

(2022-06 - 2024-08)

• Provide respectful, attentive assistance while prioritizing individual comfort and needs.
• Maintain clean, organized, and safe environments by following established procedures.
• Communicate professionally with residents, coworkers, and supervisors.
• Follow safety, sanitation, infection prevention, and confidentiality guidelines.
• Respond to requests with patience, courtesy, and attention to detail.
• Collaborate with team members to support efficient daily operations.

Server - Dave & Busters - Daly City, CA

(2016-12 - 2018-05)

• Deliver friendly and efficient service to ensure a pleasant dining experience for all guests suggesting menu items and preparing specialty drinks according to corporate specifications
• Top performer in monthly customer feedback competitions
• Learned the menu for each function served and explained the major ingredients and preparation methods for each item to be served
• Completed side work such as refilling condiments shaking and sorting linen hanging drapes cleaning/storing serving equipment and props

Political Science - Silliman University (2003-06 - 2005-09)