Shima Webb

Caring and eager individual that strives to excel in all environments. Dedicated to providing profound customer service through excellent communication skills. Enjoys working in diverse populations with the goal of helping each person according to expressed individualized needs.

Willing to relocate: Anywhere

Member Advocate II / Routing generalist at Welltrans (2024-04 – Present)

Scheduling transportation for Medicaid/Medicare recipients with inbound and outbound call responsibilities

• Scheduling transportation for Medicaid/Medicare recipients
• Inbound outbound calls

Patient Registration at IUHP (2022-10 – 2023-10)

Patient registration and check-in/out for multiple departments

• Registered about 150-200 patients per day
• Handled check in and out for two different departments: neonatal, neurology peds, and developmental medicine
• Scheduled appointments
• Ran insurance
• Updated patients' demographics
• Scan in adoption authorization paperwork

Customer Service Representative at ADT Security (2020-11 – 2022-05)

Customer support and service improvement recommendations

• Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

Team Lead at Global Plastic (2017-06 – 2018-09)

Quality assurance and employee supervision

• Performed quality checks on products and parts
• Supervised assemblers and train employees on job procedures

Picker/Packer at Fastenal (2016-02 – 2017-04)

Quality inspection and materials handling

• Examined and inspected containers, materials, or products to ensure that product quality and packing specifications are met
• Loaded materials and products into package processing equipment

Front Desk Associate at Foot and Ankle Specialists (2003-11 – 2004-03)

Front desk support through temporary assignment

• Working through a temp. assignment ended

Member Advocate

High School Diploma