Shineth Baroso

Customer-focused professional with experience handling inquiries, resolving concerns, and delivering positive service experiences across in-store and online channels. Known for clear communication, attention to detail, and a calm, solution-oriented approach. Brings a strong understanding of digital platforms and customer engagement

Parts and Customer Service Advisor at WSL SPORT & LEISURE (2023-11 – 2025-06)

• Served as the first point of contact for customer inquiries via phone, email, and in-store interactions
• Resolved customer concerns efficiently while maintaining a friendly and professional approach
• Assisted customers with product and service questions, ensuring clear and accurate information
• Handled transactions, cash, and order-related concerns with attention to detail
• Maintained high customer satisfaction by addressing issues promptly and effectively
• Organized store displays and supported daily operations in a fast-paced environment

Digital Marketing Specialist at REVAMP.AE LLC (2022-07 – 2024-06)

• Engaged with customers and online communities by responding to messages, comments, and inquiries
• Collaborated with teams to ensure consistent and clear communication across platforms
• Monitored feedback and customer sentiment to improve overall experience
• Created content while maintaining brand voice and customer engagement

Growth Marketing at Zywa (YC W22) (2022-08 – 2023-03)

• Responded to customer interactions on social media, ensuring timely and helpful communication
• Managed community engagement, including handling concerns and feedback
• Supported crisis communication efforts to maintain customer trust
• Coordinated with teams to align messaging and improve user experience

Social Media Executive at Pop and Product Digital LLC FZ (2022-02 – 2022-07)

• Engaged with online audiences and responded to inquiries across multiple platforms
• Maintained consistent communication aligned with brand tone
• Supported campaigns while ensuring customer questions and feedback were addressed

Bachelor of Science in Biology major in Medical Biology – De la Salle University

Junior and Senior Highschool – United International Private School