Shirley Braginton

Diligent Certification Specialist and Property Manager for 19 years with solid background in certification processes and compliance standards as outlined by Palm Desert Housing Authority, Section 8, Title 25, ADA and Fair Housing. Successfully managed certification procedures, ensuring timely and accurate completion. Professionally lead the overall administration, compliance and maintenance of the properties, while striving to maintain 100% occupancy and positive relationship with residents, vendors, third parties and internal departments.

To seek full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Love to inspire my team members with deep appreciation for fostering growth and achieving goals through strong teamwork. Known for analytical thinking, patience, and effective communication skills with diverse teams.

COMPLIANCE SPECIALIST 06/2025 to 10/2025 National CORE | Palm Desert, CA

When the property management contract between Falkenberg-Gilliam and Associates and City of Palm Desert ended on June 30, 2025, my employment was transferred to the new property management company, National CORE. My duties were mainly responsible for Compliance ensuring all relevant laws, policy, rules and regulations imposed on the Administrative Plan and Title 25 are being executed correctly; reviewing and signing off files timely for annual recertification and Section 8 files; communicating all audit findings to upper management attention; ensuring timely and accurate completion of reports; addressing and resolving any issues promptly and efficiently; reviewing and updating rent and subsidy lease charges; verifying resident account balances and correcting any discrepancies on the ledgers; reviewing waitlists to mitigate Fair Housing violation.

CERTIFICATION SPECIALIST 01/2024 to 06/2025 Falkenberg-Gilliam and Associates | Palm Desert, CA

When the property management contract between RPM Company and City of Palm Desert ended on December 31, 2023, my employment was transferred to the new property management company, Falkenberg-Gilliam and Associates. My duties remain the same as when I was with RPM Company.

CERTIFICATION SPECIALIST 09/2006 to 12/2023 RPM Company | Palm Desert, CA

• Certification Specialist with duties involved in overseeing managerial duties focused on the review and approval of files for annual recertification, new applications for residency, Section 8 files, interim and emergency recertification to ensure compliance with the affordable housing program; working closely with the Vice President and Property Managers in the smooth running and operation of the affordable apartments owned by Palm Desert Housing Authority; collaborating with Property Managers, Assistant Manager and Leasing Consultants to provide assistance and support with recertification questions and tenants complaints; training Leasing office staff to familiarize with the Affordable Housing program and to introduce any new changes in the property management rules and regulations; cooperating with vendors in continuous effort to benefit the Energy Saving Assistance program offered by Southern California Edison and Gas Company; evaluating various documents for compliance; reviewing proper insurance documentation, business license for new vendor set-up and renewal for existing vendors; compiling monthly project reports for submission to the Palm Desert Housing Authority. As needed I acted as a Property Manager for PDHA properties to fill in.
• Prior to my current position as Certification Specialist, I served as the Property Manager at senior affordable housing, Las Serenas Apartments for 2 years and the Assistant Property Manager at multi-family housing, One Quail Place for 2 years. My duties involved in striving to maintain 100% occupancy; processing move-in files and completing annual recertification files; conducting regular property inspection; submitting weekly and monthly reports to upper management; ensuring all work orders were completed in a timely manner; preparing rent payment deposit for banking; processing payments for vendor invoice; managing expenses not to exceed the approved budget; organizing monthly fun events with residents to create a community of caring and excitement.

MORTGAGE BROKER ASSISTANT 09/2005 to 08/2006 Manhattan West Mortgage | La Quinta

Mortgage Broker Assistant with duties involved in opening escrow and title in a timely manner; distributing preliminary reports; ordering appraisal and credit reports; requesting pay-off demands; maintaining customer database and loan files on Calyx Point and Goldmine; ordering and monitoring rate sheet on daily basis; assisting Mortgage Broker and Loan Processor to ensure accurateness and completeness of loan packages; providing customer assistance over the phone.

OPERATIONS MANAGER 02/2003 to 11/2004 Lease Trading Inc | Palm Desert

Operations Manager with duties involved in all customer care interactions; monitoring daily operations of the company to ensure customer satisfaction by continuously fine-tuning the existing system and procedures; managing finances of the company covering Account Payables and Account Receivables; generating monthly cash-flow and budget report to the management using Quickbook; supervising listings on database; creating advertisement emails on weekly basis.

SENIOR ACCOUNT MANAGER 07/1994 to 07/2002 P.T. Chandra Sakti Utama Leasing / Caterpillar Finance | Indonesia

Senior Account Manager with duties involved in promoting, evaluating and recommending new lease business opportunities for Caterpillar heavy equipment; performing customer site inspection to determine project feasibility; participating in all credit activities including reviewing client's financial statement and balance sheet; completing credit application for consideration and approval by the Credit Committee; working closely with Caterpillar Finance and other investment lease firms on Syndicated and Subordination lease projects; arranging signing of the formal lease contracts; monitoring of customer repayments; maintaining excellent account relationship and dealing with all customer enquiries.

Certificate in Business Management | Marketing University of California, Berkeley Extension

Awarded with Distinction

Master of Science | Statistics California State University, Hayward, CA

Graduated Suma Cum-Laude

Bachelor of Science | Applied Mathematics San Francisco State University, San Francisco, CA

Graduated Cum-Laude