Shirley Zepeda

Delivered fast, accurate, and friendly service in a high-volume environment. Assisted guests in both English and Spanish, ensuring excellent service for diverse customers. Maintained cleanliness and food safety standards in compliance with company policies.

FRONT LINE CREW - CHIPOTLE

(2021-03 - 2021-08)

• Delivered fast, accurate, and friendly service in a high-volume environment.
• Assisted guests in both English and Spanish, ensuring excellent service for diverse customers.
• Maintained cleanliness and food safety standards in compliance with company policies.

BUSINESS DEVELOPMENT CENTER MANAGER - ELGIN HYUNDAI

(2022)

• Managed customer service and communication operations, including inbound/outbound calls, emails and appointment scheduling.
• Lead a team to deliver high quality client interactions, increasing customer, satisfaction, and retention.
• Trained in communication skills, conflict resolution, and computer based systems.
• Worked alongside service advisors to enhance customer experience and ensure client satisfaction.

Larkin High School (2022)