Digital Coach - Walmart
(2024-06)
- Recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
- Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning
- Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andpromoting a belonging mindset in the workplace
- Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executingbusiness processes and practices
- Respect the Individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
- Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
- Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
Warehouse Customer Success Engineer - GreyOrange
(2022-08 - 2024-05)
Initiates and executes projects including LLBEAN, Delta, Young living and Macy's, Adidas, H&M, and Sam's Club installing phase with Customer Blueprinting Exercise, HAT - Hardware Acceptance Test, UAT - User Acceptance Test, GO live while improving KPIs, like Rack-to-Rack time, Mean operator working time, Unit Per Hour Picking capacity.
- Improved productivity by monitoring all assigned cases for customer support and updating all activitieson the company's tracking system. Supported deployment, built upgrade, and patches activity without impacting customer's business hours.
- Maintains detailed knowledge of technology, equipment, and tools necessary to quickly analyze anddetermine problem areas, expedite installation, troubleshooting, and repair, and deliver proficient and timely service.
- Facilitates customers' throughput by organizing and coordinating training for them on device handlingand supported peak season, including black Fridays, Christmas, and so on.
- Instrumental in using GreyOrange Robotics Systems to perform Goods to Persons (GTP) flow andassists in installing GO live checklist/ UAT-HAT / Blueprinting Exercises. Carried out site readiness check after installation.
- Improved KPI as Unit Per Hour Picking [ex. 190-300] by Sectoring method, Created PPS strategybased on order pool and order volume, Rack to Rack time [26sec to 12sec], Pick per Face and Operator mean working time[8sec] improved with Sectoring - improve overall throughput which helped customer to Pick 150K on daily operational hours.
- Enhanced Pick Put Station robot queue optimization/utilization based on pool, improved Navigationmethod in Goods to Person field to enhanced pick/put/audit process.
- Enabled customers for ticket system process, use of GO Tools; observed day to day operationsclosely and provided feedback to customers and received feedback from customers.
Warehouse Industrial Engineer - GXO Logistics, Inc.
(2019-08 - 2022-08)
Spearheaded the execution of project Verte, the e-commerce operating system consisting of the myVerte marketplace, state-of- the-art fulfilment and proprietary Blockchain technology.
- Successfully performed on-demand Systems and Process Flow support to Sr. Vice President of Operations, Sr. Director of Operations, Fulfillment Center Manager, 3 Supervisors and 26 hourly associates in a 750,000 sq ft fulfilment center.
- Performed complex SQL queries to solve order and inventory management issues by developingand reconciling over 10 critical Key Performance Indicators (KPIs) such as throughput, inbound, and outbound.
- Streamlined the Systemic & Operational flow of over 1,000 SKUs combined inventory and optimizedPut/Pick-to-Light workflow documenting Standard Operating Procedure (SOP) for continuous improvement in a robotic fulfilment environment.
- Initiated and implemented vital processes, including receiving, cycle counts, slotting, order picking/packing, and shipping by leading and coordinating Warehouse Management System (WMS)
Inventory Control Specialist - Rite Aid Distribution Center
(2018-07 - 2019-09)
- Coordinating inventory, stocking, and ordering
- Verifying pricing and computing product totals
- Participating in the prevention and correction of quality-related errors
- Verifying inventory and production goals
- Streamlining operations and supervising inventory cycle counting processes
- Performing quality control inspections at customer sites
- Monitoring and upholding safe operating procedures and clean area mandates
- Training employees in proper equipment use and product testing procedures
- Conducting tests on product samples and recording results
- Training newly hired employees on appropriate methods for performing audits and cycle counts
- Performing scheduled inventory counts and supply audits.
Maintenance Technician - Ingram Micro
(2017-06 - 2018-04)
Performed necessary maintenance in assigned areas, troubleshooting, electrical, equipment repair, and man other general repairs.
- Installed and implemented new equipment and electronic systems and worked with vendors onsupport issues and system upgrades.
- Diagnosed equipment malfunctions and completed repairs of butlers to restore equipment andmaintain uptime.
- Developed procedures and directed material use for swift completion of installations and repairs.
- Provided leadership and mentoring for new team members as well as tutelage for junior technicians.
Administrative Clerk - Walmart
(2016-04 - 2017-05)
- Responding to customer queries promptly and accurately
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions
- Monitoring customer complaints on social media
- Following up with customers to ensure technical issues are resolved
- Gathering customer feedback
- Setting up and activating customer accounts
- Troubleshooting shortages and overages to support quality control efforts
- Answering inbound calls, chats, and emails to facilitate customer service
- Escalating customer concerns, issues, and requirements to supervisors
- Assisting in training junior Customer Support Representatives
- Evaluating employee job performance and motivating staff to improve productivity.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
