Shivonne Mark

Highly organized and detail-oriented healthcare administration professional with 3 years administrative experience in healthcare and public sector environments. MBA qualified with strong skills in data management, report preparation, and stakeholder communication. Proven ability to support executive level leadership, manage sensitive data, and contribute to operational and strategic initiatives.

Committed to enhancing operational effectiveness within healthcare systems, while improving healthcare outcomes.

Clerk I (Office of the General Manager, Nursing Services) - North Central Regional Health Authority- Head Office

(2022-02 - 2022-06)

• Improved efficiency of executive reporting by preparing and submitting daily, monthly and ad hoc administrative reports used for departmental decision making.
• Developed PowerPoint presentations for executive and departmental meetings, facilitating data driven discussions.
• Coordinated schedules, meetings and communication between the General Manager Nursing Services office and other departments.
• Supported the implementation of administrative processes that improved workflow efficiency.

On-The-Job Trainee (OJT) | Clerical Assistant (Human Resources) - North Central Regional Health Authority (NCRHA), Head Office

(2019-12 - 2021-11)

• Managed accurate employee files and HR records, improved documentation process.
• Supported recruitment, onboarding, interview coordination and employee verification processes.
• Developed Microsoft Excel databases that improved data accessibility and HR reporting.
• Temporarily supported the Industrial Relations Department with documentation and case file preparation.
• Improved employee service delivery as front desk liaison, ensuring timely response to inquiries.
• Contributed to performance management by assisting in the annual performance appraisal and increment cycle.

Assistant Supervisor-CXC - Ministry of Education (Examinations Division)

(2018-04 - 2018-06)

• Supervised exam conduct, and ensured compliance with standardized procedures.
• Managed the secure distribution and tracking of examination materials.

Masters of Business Administration - Hospital & Health Services Management - University of Bedfordshire, UK

Bachelors of Science - Biology (Hons) - St. George's University, Grenada

GCE A Levels - Southern Community College, Trinidad

Bahamas General Certificate of Secondary Examination (BGCSE-CXC Equivalent) - Temple Christian High School, Bahamas