Shondra Sain

Medical office and business professional with over 25 years of experience working with doctors, nurses, patients and business professionals. I possess extensive expertise in managing office staff, medical records, billing entities and assistants for doctors and nurses.

Front Office Manager - Williams Medical Clinic

(2019-09)

Front Desk Manager - Duties include supervising front office personnel including receptionist, referral clerk and phone operators.

• Greeting patients, assisting with incoming phone calls, insurance verification, copay and balance collections
• Making follow-up appointments and maintaining an accurate and efficient filing system to ease the process of finding and accessing important documents
• Performing multi-specialty referrals and outpatient testing which include extensive knowledge of insurance and precertification
• Maintaining, upkeeping and organizing patient's medical records while protecting and ensuring patient privacy
• Answering multi-phone lines and transferring calls to appropriate extensions and departments
• Assisting billing with claim follow ups for clinical and hospital claims to obtain revenue

Medical Assistant - Spectrum Pain Clinic

(2017-11 - 2019-09)

• Assisting Nurse Practitioners with patient care
• Recording patient information into EMR which includes vital signs, past and present medical history and pill counts
• Answering, returning and taking care of patient calls and concerns
• Preparing treatment rooms
• Obtaining authorization for drug refills and providing prescription information to pharmacies
• Gathering patient information for medical records
• Maintaining patient records
• Requesting and following up of medical records requested
• Ensuring medical records are maintained in patient medical records for patients treatment
• Facilitating the collections, processing and handling of urine specimens and following policies and protocol to correctly identify and label samples for testing

Insurance Specialist - Dental Cares

(2017-05 - 2018-11)

• Charge entry for claim submission
• NEA submissions
• Claim research and follow up which includes appeals
• Posting insurance payments

Office Manager / Medical Assistant - Midsouth Pain Treatment Center

(2006-07 - 2017-01)

• Managing schedules to maintain day to day business
• Handling patient care and staff concerns
• Identifying low performers to execute proper placement and managing staff to improve quality of patient care
• Appointment scheduling
• Patient check in and check out
• Handling multiple phone calls through phone system
• Chart preparation for patient care
• Filing and scanning office documents
• Collections of balances and copays
• Performing precertifications to eliminate patient expenses and ensure insurance compliance