Admissions Coordinator / Marketing - NHS – Hunter Creek & Glen Haven Health and Rehabilitation - Northport, AL
(2023-05 - 2026-02)
- Managed full admissions process for short-term rehabilitation and long-term care, improving patient placement efficiency and turnaround time
- Developed and maintained referral relationships with hospitals, physicians, and case managers, contributing to consistent census growth
- Led marketing and outreach initiatives to increase referrals and strengthen community presence
- Reviewed clinical documentation to determine patient eligibility and appropriate level of care
- Collaborated with interdisciplinary teams to support positive patient outcomes and high satisfaction
- Educated patients and families on services, insurance coverage, and care options to improve conversion rates
- Coordinated insurance verifications, prior authorizations, and referral tracking to streamline workflow
Owner / Small Business Entrepreneur - S & D Creations and Gifts - Tuscaloosa, AL
(2014-01 - 2026-02)
- Founded and operated a small business specializing in custom handmade products and gift items
- Managed all business operations including product development, inventory, pricing, and financial tracking
- Developed and executed marketing strategies through social media and vendor events to increase brand visibility
- Built strong customer relationships through personalized service and custom orders
- Designed visually appealing product displays to drive sales and customer engagement
- Handled sales transactions, order fulfillment, and customer communications
Resident Experience Coordinator (Seasonal) - Yellowstone Club – Big Sky, MT - Big Sky, MT
(2021-12 - 2023-04)
- Coordinated personalized services for members, ensuring high satisfaction and positive experiences
- Served as primary point of contact, managing inquiries, resolving concerns, and building strong relationships
- Facilitated seamless onboarding through efficient arrival and departure coordination
- Planned events and engagement activities to strengthen community relationships
- Collaborated across departments to ensure coordinated service delivery
- Maintained detailed records to support personalized service experiences
- Promoted amenities and services to increase utilization and engagement
Clubhouse Attendant (Seasonal) - Yellowstone Club – Big Sky, MT - Big Sky, MT
- Coordinated reservations and service requests via phone and email
- Provided accurate information regarding services, amenities, and availability
- Served as a liaison between members and internal departments
- Promoted clubhouse services to enhance engagement and usage
- Ensured compliance with cleanliness and safety standards, including COVID-19 protocols
- Maintained daily operations in alignment with standard procedures
Hostess (Seasonal) - Mackinaw Seasonal Resorts Inc. / The Hook Lakeside Grill & Dixie Saloon - Mackinaw City, MI
(2000-06 - 2001-06)
- Served as first point of contact, creating a welcoming and professional guest experience
- Managed reservations and waitlists in a high-volume environment
- Communicated effectively with team members to ensure smooth operations
- Addressed guest concerns promptly to maintain satisfaction
- Supported front-of-house operations to ensure efficiency and organization
Licensed Practical Nurse (LPN) – Various Roles - Multiple Facilities - AL, FL, MT
(2003-01 - 2020-04)
- Delivered quality patient care across multiple healthcare settings
- Administered medications and treatments while monitoring patient conditions
- Collaborated with physicians and care teams to implement treatment plans
- Educated patients and families to support continuity of care
- Maintained accurate EMR documentation and compliance
- Performed clinical procedures including phlebotomy, injections, IV therapy, and CLIA-waived testing
