RCA Rural Carrier Associate - United States Postal Service - Haughton, LA
(2018-04)
Delivery mail and packages to customers.
- Collaborated with internal teams to ensure timely pickup and delivery of customer shipments
- Provided exceptional customer service by addressing inquiries, resolving issues, and tracking shipment status
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Maintained cleanliness and organization of company vehicles at all times
- Followed established safety protocols for loading/unloading packages or goods from the vehicle
- Completed an average of XX deliveries per day with a XX% on-time rate
- Received multiple commendations from customers for exceptional service
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
- Assisted in warehouse operations during downtime periods as needed
- Trained new drivers on company policies, procedures, and safe driving practices
- Cultivated positive relationships with regular customers through friendly interactions
Shift Leader/Trainer - Buffalo Wild Wings - Shreveport, LA
(2010-10)
I am the communication barrier between managers and front of the house/back of the house and our guest. I also train all new kitchen employers. I am a server, cashier, runner, and any other person I need to be to help assistant in making sure my guest have a GREAT experience.
- Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
- Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
- Maintained accurate records of employee training progress and certifications using learning management systems (LMS)
- Coached employees one-on-one to address specific skill gaps or performance issues identified during the training process
- Facilitated team-building exercises to foster collaboration among trainees from different departments or locations
- Led workshops on effective communication skills, conflict resolution, and leadership development for managers and supervisors
Package Handler - FedEx Logistics - Martinsburg, WV
(2025-12 - 2025-12)
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
- Safely stored hazardous materials according to OSHA regulations and company guidelines
- Maintained a clean and organized work area to promote safety and productivity
- Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
- Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
- Maintained knowledge of safety regulations and best practices for handling hazardous materials
